@pmv039 - another thing which may be of interest to you... You can change tariff internally at any time with no fee.
I was on Drive V3, and the electricity savings on V4 (now V5) calculated to be about £7 pm for me. However the V4/5 gas tariff increase virtually wiped out the leccy savings ☹️
So on the advice of @meldrewreborn I called C.S. who happily switched my electricity from V3 to V5, but left my gas on the cheaper V3 tariff (end dates are now different, but I can live with that 👍)
Update - I was switched to Drive v4 on Day 34. I have now requested my registered complaint is now investigated and added to it to investigate why it took so long to agree my initial reading with EDF, to allow EDF to issue their final bill. When I get a response to the complaint, I might be able to provide some "leasons learned".
Day 15 for me so far and I think im in the same boat, one thing is clear is that the people advising don't really no what's going on which isn't unique because even with octopus I had to make their support people aware of things.
I'm only moving my power over and I've got the half hourly data to support whatever resolution I arrive at, I'm stuck with this now as I've been lead to believe they'll sort my billing using the drive tariff.
You'd think by now the process would be slicker than what's delivered.
@Randz I agree with your assessment regarding internal communications in EON Next.
I have also noted their tendency to delete earlier emails from a chain, which can mean they confuse themselves. Current interim update is that EON offered me financial compensation for the inconvenience caused which I accepted, but advised I still wanted the investigation for their benefit as well as future customers. I then had a series of follow-up emails that deleted my acceptance from the chain and was asked again if I would accept. To which I repeated my reply, yes to the financial but I still wanted answers. Another series of emails, my acceptance deleted and I was asked again if I would accept. I responded attaching the two earlier acceptance emails, had an apology, increased the compensation and undertaking to complete the investigation. Money is now credited to my account. I am amazed they are still in business.
@Randz I agree with your assessment regarding internal communications in EON Next....I have also noted their tendency to delete earlier emails from a chain...
From reading people's experience on this forum it appears that EOn's C.S system relies on messages being passed on to other team members (which often doesn't happen) and has no means of recording details of an issue, so any follow up call just starts the process again.
Most "proper" C.S systems create a ticket number for an issue which is only closed when the issue is solved. This means the progress of an issue is fully audited, and follow ups can be easily picked up by different members of the C.S team who can see the progress of the issue.
@geoffersDo you think EON monitor the Community Forum? On other large company forums you often see a CS representative stepping in and trying to save the company’s reputation. Given that a Google search for EON Drive is likely to pick-up the Forum posts, anyone thinking of switching may quite well be thinking, is the hassle worth it.
@pmv039 - Yes: there are some very good EOn forum monitors/moderators here who seem to understand the shortcomings of their C.S system and will attempt to chase problems if there hasn't been a resolution.
@Indyk_EONNext Thanks for reaching out. Since I was switched I have had no issues, however, no one has every got back to me on my complaints about the issues switching to Next Drive and whether EoN have learned any lessons and have now improved their customer experience.
I am sorry to hear you haven't heard back regarding your complaint and I will drop you a dm for a couple of account details so I check up on this for you. 😊
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
