[PatE]

Still waiting. Now been 4 weeks and still they haven't put me on the tariff I signed up for. I've been assured that everything is in place and they will backdate the tariff to day one when they eventually get round to applying it....if that ever happens?

[Indyk_EONNext]

Hey @PatE

I am sorry to hear you still haven't been placed on the Next drive and we do give an onboarding time frame of up to 2-4 weeks. I can surely look into this for you and double check that the switch is in progress and nothing further is required. I have popped you a dm just to get a couple of details from you. 😊

[Randz]

I’m in a similar position having moved from Octopus to drive, switched on the 6th of Dec but I’m being told Eon can’t connect to the meter until my cooling off period finishes on the 19th.

Doesn’t make any sense to me as you’d think they’d want to move me to the tariff I want asap.

Meter is working fine and is transmitting data as the gas I’ve left with Octopus I can see my half hourly data on their app.

[Indyk_EONNext]

Hey @Randz

Welcome to our Eon Next Community, Im Indy one of the Community coordinators.

I can assure you the EV team will be working on your account efficiently making sure they have all the data required to complete the switch. The onboarding can take around 21 days.

If you wanted me to check with the EV team if they have everything and the time frame, just let me know. 😊

[geoffers]

Originally Posted by Randz

I’m in a similar position having moved from Octopus to drive, switched on the 6th of Dec but I’m being told Eon can’t connect to the meter until my cooling off period finishes on the 19th.

Doesn’t make any sense to me as you’d think they’d want to move me to the tariff I want asap.

Meter is working fine and is transmitting data as the gas I’ve left with Octopus I can see my half hourly data on their app.

I've just checked the Next Drive Ts & Cs, and it looks like they've added this (says: from 4th Dec 2024)

4. Testing your smart meter.

4.1 As part of switching to this tariff, If you’re switching to us from another supplier we must run test-reads of your smart meter for up to 15 days.

Don't think this used to be the case, since when I joined from BG in July 2023 the switch was within a couple of days

[DebF_EONNext]

@geoffers it has always been the case, I just don't know if it has always been in print - The reason is that we need to make sure we are getting the right data through so that we can be sure we can bill to TOU.

The issue is if we aren't getting the TOU / HH data then we won't be able to bill accurately and we wouldn't knowingly add anyone on to a tariff where we are unable to bill them correctly as this isn't in the customers best interest.

[Randz]

Originally Posted by geoffers

I've just checked the Next Drive Ts & Cs, and it looks like they've added this (says: from 4th Dec 2024)

4. Testing your smart meter.

4.1 As part of switching to this tariff, If you’re switching to us from another supplier we must run test-reads of your smart meter for up to 15 days.

Don't think this used to be the case, since when I joined from BG in July 2023 the switch was within a couple of days

Cheers for this, explains the situation but obviously frustrating as I’m getting hammered paying the std rate especially as I’m used to charging ev and running dishwasher and washing machine in the cheap period.

Poor lad who’s been trying to help has been trying to switch me over and has suggested I try switching tariff online but my account already states I’m switching to the driver tariff!

[BruceM]

Yeah its been rubbish, I now have leavers regret.

So many issues so much misinformation empty promises and iffy practices. Just wait until you all find out you don't get half hourly reading like you do with Octopus. Unable to verify the bill they send to you. Clearly in breach of their license but that's a battle for another day when I do actually get a bill. Currently the newly fitted smart meter isn't showing as working on their app 👍

[Randz]

Originally Posted by DebF_EONNext

@geoffers it has always been the case, I just don't know if it has always been in print - The reason is that we need to make sure we are getting the right data through so that we can be sure we can bill to TOU.

The issue is if we aren't getting the TOU / HH data then we won't be able to bill accurately and we wouldn't knowingly add anyone on to a tariff where we are unable to bill them correctly as this isn't in the customers best interest.

From my perspective it could have been made clearer that there would be a long wait, the only docs I've seen relate to the temporary tariff I'm on.

I can see my half hourly reads via the Loop app so why would it take three weeks to switch not to mention the costs I'm incurring in the interim.

Early poster mentioned about being billed to the next drive tariff retrospectively, if that happens for me I'll be happy, if not I'll be submitting a complaint.

[Randz]

@Indyk_EONNext

please look into this for me.

thanks