I am becoming increasingly concerned about the lack of communication regarding moving to the Drive tariff, which is the tariff I chose during the switch application. All communication has been from me and three weeks in, no news on when I will be likely to move to the tariff. Furthermore, yesterday, when I contacted Eon on WhatsApp, I was told that my old supplier is at fault for Eon not moving me onto the Drive tariff, because they have not sent Eon and change of supplier reading!!!!!!!!!!!!!!! I have never in my 30 years of being a serial switcher heard of a previous supplier providing a reading when customer switching. It is always the new supplier sending the reading to the old supplier and every energy company tells me this. Also, why would this prevent Eon changing my tariff? There issues which may do so but I have not been told that those are the case. Frustrated. WhatsApp CSA opened a complaint for me yesterday so I will wait and see what happens but there seems to be no logic.
Edit: I eventually got moved on to the Next Drive on the 30th day after switching. However, I did not get any communication that this had happened and only realised when I checked my account, but on that day I also got an email to say the delay was due to my meter not sending data, although 3rd party apps had my full usage data and eon has my data now. It seems some new customers have a message on their account to say ‘waiting to switch to drive tariff’, whilst others, like me, have no tariff assigned and no message on the app and no emails either stating what is happening, leaving them totally in the dark. Even after telephoning and asking to switch to the newer version of the tariff, which has different rates, I was not made aware that the new tariff had gone live on my account. I think the lack of communication about what is happening causes the frustration of customers, along with the fact that some customers seem to switch to eon and be moved onto the other tariff within a week. If there was consistency or explanation it may help prevent the frustrations of its customers.
Edit: I eventually got moved on to the Next Drive on the 30th day after switching. However, I did not get any communication that this had happened and only realised when I checked my account, but on that day I also got an email to say the delay was due to my meter not sending data, although 3rd party apps had my full usage data and eon has my data now. It seems some new customers have a message on their account to say ‘waiting to switch to drive tariff’, whilst others, like me, have no tariff assigned and no message on the app and no emails either stating what is happening, leaving them totally in the dark. Even after telephoning and asking to switch to the newer version of the tariff, which has different rates, I was not made aware that the new tariff had gone live on my account. I think the lack of communication about what is happening causes the frustration of customers, along with the fact that some customers seem to switch to eon and be moved onto the other tariff within a week. If there was consistency or explanation it may help prevent the frustrations of its customers.
Last edited by Tradingbubble; 14-11-24 at 12:58. Reason: Update of situation.
