2 weeks ago I had a smart meter fitted - I had resisted for many reasons one being the reported failures of the meters.
I was assured by Eon that the meters they fit are of a different type to those that have been failing.
The meter was fitted and it failed!
Direct debit set up - account zeroed before that but less than 2 weeks later the DD was upped as the account was £366 behind where it needed to be!! (acount showing a debit balance of £23 at the moment.
Not happy - I feel as if everything I was told to persuade me to have the meter and return to DD were a lie.
Hi - It is not communicating - EON are aware and coming to fix it - the installing engineer could not get it to work.
Whether it is sending to Eon I cannot say but even so it would be impossible for me to use £366 of energy in 2 weeks. ( have a semi not windsor castle!).
I just feel that the power companies are still the same disingenuous money grabbers they were when I first dropped out of DD, Big mistake allowing them access to my bank account again - they cannot be trusted.. I am likely to drop DD again in the next week or so. 3% saving just is't worth it!!
I can only assume one of more of several things have happened:
The new smart meters are not working properly (yet) and have thrown out a wildly inaccurate advance since they were installed. If you look at the most recent statement you should be able to see the opening read of this new meter and the reading taken that generated the latest statement. Take a reading of this new meter now if you need to check the advance since it was installed to see if it looks reasonable.
A statement was generated coinciding with the removal of the old meter and this has led to a higher bill than anticipated. This can happen if readings have not been submitted regularly each month with Eon Next having to use estimated readings instead.
A revised EAU (Estimated Annual Usage in kWh) that is much higher than what you know to be true. Look at the last few statements (inc since the new meter was installed) to see what they are as this is what Eon Next will use as a means of working out what they think is an appropriate level of DD payment going forward.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
