Money was taken from my bank account on 2nd August. It is now the 6th August and the amount has not been applied to my account.
This is particularly annoying as I want a refund of the amount and my account is in credit and will be even more in credit when the money EON have is "applied" to my account.
There is no other company I know of that takes more than 1 day to apply a direct debit. Why do they do this?
Sometimes especially over the weekend, it takes a few extra days for the amount to show on your account. I would potentially give it a few days and then contact our Customer Service Team.
It will get added to your account as soon as possible, it will just be showing as pending on our systems until allocated. Let me know if you need anything esle.
Thanks
Pop me a tag or private message for any solar or Affordability & Vulnerability questions! Need our customer service teams? Click here!📣 for ways to contact us
Evening @jacroberts I know what you mean. It can be frustrating. My DD was taken on the 1st and showed on my account this morning. Have you ever considered a variable DD? You'll use your credit up first. Once used from thence onwards you'll only pay for what you use via DD.
If tempted you'll need to contact Customer Services. Ways to do so can be found here: https://eonnext.com/contact
It usually takes a few days for a Direct Debit to show on your account, but it will show as being applied on the date your Direct Debit was taken from your bank account. I've found that payments often show on my account fairly late in the day, between five and seven p.m.
@jacroberts. If you contact customer services with up to date meter reading(s), you will then be able to request a refund of some or all of your account balance. However you should anticipate that the refund will take longer than you would like, perhaps 10 days, and your direct debit might be increased as the credit will no longer be there to offset future bills.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@Lee_EONNext
With EON, it's the same issue every month. For other companies I have direct debits with, the money shows in my account less than an hour after leaving my bank account. Why is EON different? After attempting to get a refund, it seems EON makes it unnecessarily difficult. This is really poor practice by EON.
@jacroberts - what I've had to do to make make my EOn account balance is to move the date of the DD forward by 5 days, so it is taken out of my bank on that day but it's applied to the EOn account before the monthly account total is calculated ... to give a true picture of the EOn account
@geoffers Yes, but your direct debit will be withdrawn from your bank account 5 days in advance. It reaches their bank account almost immediately, but they take several days to "apply" it to your account. There’s no reason it shouldn't be applied instantly. The only reason I can think of for this delay is to make refunds more difficult for their customers.
My DD has at last been applied to my account. I entered a another new meter reading (that's 3 I've entered this month), then selected the "Refund" link, only to be met with:
My DD has at last been applied to my account. I entered a another new meter reading (that's 3 I've entered this month), then selected the "Refund" link, only to be met with:
Morning @jacroberts Gut feeling the error is because you are generating a new statement. You might be able to process a refund tomorrow. No guarantees though.
Alternatively you are better off contacting Customer Services. Ways to do so are found in the purple area at the bottom of the page.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
