We have thousands of customers so having a system in place to show instant payments especially for direct debits will take some time to show on our system as cleared.
That is by design @Lee_EONNext and nothing to do with the amount of customers. Someone somewhere has taken a deliberate decision to have a system that delays the DD amount being shown as credited to the customers account by several days.
I know of two major companies that do the opposite, they show the DD amount as being credited at least 24 hours before the DD is actually taken. So it's clearly nothing to do with the number of customers.
I have to say that I pay zero attention to when my DD is credited to my account, it seems to be important only in very particular circumstances.
but I don’t see that there is any particular advantage to Eon Next in delaying things, although for clarity to customers any delay should be minimal.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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