Hi Guys,
I'm new here, but I moved into a new build home back in December, and I think it was maybe February of this year I tried to move onto the Next pledge tarrif from another provider, but the website couldn't find my postcode.
I went through the chat sequence who raised an issue with another department regarding my address who eventually came back to say 'Unfortunately at this point, we cannot offer a quote for the above property. We hope we can come up with a quote soon.'
I've just tried the postcode again on the website, and it still can't find it.
What could be the reasons for this, as I haven't had any issues with post office postcode searches for the property for months apart from this, so I'm assuming that isn't the issue.
I can only assume that the database they're using is out of date, which I know sounds a bit ridiculous in this day and age but if it involves someone ticking a box or pressing a button then .....
I'd suggest calling them rather than trying to do it online, there's no reason why they cannot at least give you a quote even if their system can't find your postcode.
I can only assume that the database they're using is out of date, which I know sounds a bit ridiculous in this day and age but if it involves someone ticking a box or pressing a button then .....
I'd suggest calling them rather than trying to do it online, there's no reason why they cannot at least give you a quote even if their system can't find your postcode.
Thanks Andy - That was my thoughts but they even went away and emailed me back a few days later with the above comments.
take a screenshot of the post office website showing your address and postcode. The only relevance of the post code is to determine which supply region you live in ! Make a complaint if this does not succeed.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Afternoon @Watson306 Are your meters 'Smart'? If so go to the Citizen Advice Meter Check website. Carry out a check and screenshot the results which you can add to @meldrewreborn 's suggestion. Add to an email asking for a quote. If you don't get a positive result then make a formal complaint.
Forget the postcode as that is only relevant for the billing address. What you need is the MPAN number from the meter. That will identify the actual meter itself rather than the address of the property. That is all they require to correctly set up your account.
The MPAN will be shown on a previous bill and a label is usually affixed adjacent to the meter itself showing the MPAN or supply number.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@Watson306 The Post Office supplies regular address updates in the PostOffice Address File (PAF file) - it's up to the end-users to apply the latest updates to their databases/websites/apps etc, which clearly EOn haven't done
Subject to the company paying the £165,000 fee to use the PAF, of course.
Looks like you've Googled the PAF site and highlighted the most expensive licence cost, without understanding what all the other (cheaper) licence fees provide.
That is the corporate charge for companies using the data commercially. What I couldn't find out is if that is a one-off cost or a recurring subscription.
There are other, cheaper, options, of course, but that depends on the status of the organisation requiring the data. Even with the lowest cost options, quarterly updates are paid-for, rather than free.
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