Meter Certification - Do I need my meter replaced?

  • meldrewreborn's Avatar
    Level 91
    @Anasa_EONNext

    You are too kind, its nothing to do with an ideal world, - the main gas valve should NEVER EVER have been covered up and to me it sounds like a "cowboy" job by the previous owners. Unfortunately the current owners have inherited the problem.
    Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
  • Lee_EONNext's Avatar
    Community Team
    @joepuzzled Hey, apologies I have had a few days off hence the late reply.

    I've never heard that before however our capabilities of meter exchanges would end once the job is booked as we're not qualified engineers. Has anyone been in touch since the text message? I would anticipate this would be our Field Services Department.

    I can take a look if you want? I will just need you to pop me a DM with your account details.

    Let me know 😀
    Pop me a tag or private message for any solar or Affordability & Vulnerability questions! Need our customer service teams? Click here! 📣 for ways to contact us
  • Paulie47's Avatar
    Level 1
    Hello
    Today received a phone call from E-On (oddly didnt ask for anyone by name!) saying the Meter was past its certification and needed replacing. She said (quoting a date) an email had been sent, I politely pointed out that doesnt confirm receipt of an email, as none received this was news to me. I asked her when the meter certification ran out. January 2024! So pointed out again why are you now contacting me in November!!! My concern is does this need doing ASAP? We dont want a smart meter (suspect this was all about pushing that to us? Even electric meter readers who have been here to take yearly readings say avoid smart meters as rarely work! and our electric meter is in a lower kitchen cupboard that only a contortionist could access to work on and we do not want our kitchen cupboards pulling to pieces,. advice please..........
  • geoffers's Avatar
    Level 37
    ... Even electric meter readers who have been here to take yearly readings say avoid smart meters as rarely work! .......
    I think that's a bit of an over-generalisation 😏 : the naysayers & luddites will say they're a bad thing and they certainly have a point in that more than 10% of them apparently don't work, which isn't good.

    Inevitably web-forums and media reports always highlight the failures, since bad news makes the news, and forums generally are skewed by people seeking help with problems.

    However turning the statistics the other way round, that figure indicates that around 90% actually do work.

    <puts on tin-hat, anticipating the inevitable barrage of anti smart-meter postings 😂>
  • Paulie47's Avatar
    Level 1
    @geoffers
    i'm simply quoting meter readers who have come to my house to take meter readings,
    asked a simple question to get some advice.
  • geoffers's Avatar
    Level 37
    @geoffers
    i'm simply quoting meter readers who have come to my house to take meter readings,
    asked a simple question to get some advice.
    Ahhh - thats probs. because they realise they'll be out if a job when they are no longer required to read meters 😂

    10% not working = 90% are working a-10th-of-smart-meters-are-faulty-how-to-tell-if-yours-is-working-properly
    Last edited by geoffers; 19-11-24 at 21:07.
  • meldrewreborn's Avatar
    Level 91
    @Paulie47

    just ignore the requests if you don’t want a meter replaced. There’s plenty of others they can target.
    when smart meter work they’re OK, when they don’t you have to read then as you currently do, although I think it’s fair to say that getting to the reading involves some button presses and the reading isn’t as easy to read as a traditional meter.
    we’re all paying for them whether we have them or not, but many think that the whole project is a colossal failure.
  • Paulie47's Avatar
    Level 1
    @meldrewreborn
    Thank you,
    Its just the odd way they got in touch, almost panicing me. Saying it wasnt certified. I wondered if a hard sell tactic to get a smart meter despite my requesting not to have one. Ive emailed Eon for advice and clatiry.
  • meldrewreborn's Avatar
    Level 91
    @Paulie47

    Suppliers are obliged to replace older meters by law because it’s considered that their accuracy declines over time. So by offering a replacement meter(which will only be a so called smart meter) they’ve ticked a box.

    if your meter is accessible but nonetheless hard to read a smart meter with a working in home display might may life easier. I try to see all sides.
  • retrotecchie's Avatar
    Level 92
    Its just the odd way they got in touch, almost panicing me. Saying it wasnt certified. I wondered if a hard sell tactic to get a smart meter despite my requesting not to have one. Ive emailed Eon for advice and clatiry.

    It is a legal requirement that all electricity metering equipment has to perform to a fairly precise tolerance. Over time most meters tend to drift a little bit and meters are certified for a fixed period of time during which they are generally accurate to the required tolerance. Outside this certification window, they are no longer deemed to be accurate.

    Now, if your meter is an electronic unit like a Landis and Gyr digital display meter, these are likely to remain reasonably accurate even outside the certification window. I have one of these that the certification date ran out about ten years ago. I have two additional sub-meters in my property which are only a year or so old and I can tell than my main meter is still well within tolerance.

    However, if your meter is one of the old analogue meters, like a Smiths, with the spinning disc and the rotating numbers, it's almost certain that outside of the certification period, the meter will tend to over-read. The longer the meter is in use after this date, the tendency to over-read will increase with time. This is due to mechanical wear in the bearings that support the disc-spindle. As the bearings wear, the friction decreases which causes the disc to rotate slightly faster for a given consumption thereby causing the meter to rack up more units than have actually been used.

    So if you have one of these types, it is very much in your interest to have it replaced.

    It's pretty much a given your new meter will be smart, but even if you don't have connectivity and the meter doesn't 'phone home', at least it will record your consumption correctly. So even without the alleged benefits of smart metering, you will at least have a meter which is more accurate!
    Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.