Hiya @davidfromhull 😊 welcome to our Community 😎
I'm sorry you've had to come here with bad news and that the service provided from us was not up to scratch! I can completely see why you were frustrated and I'm really sorry about that. But I'm delighted to hear that there was an explanation and now everything is back as it should be 😊 what I can do is feed this back to our team and question why the meter was installed with an open balance? Like you said, we want to prevent this happening for other customers too.
My DMs are also open if you wanted to chat and open up a complaint, I'll leave that in your hands 🤝 .
A huge thanks to all of our members for helping you out on this one. ⭐@retrotecchie @meldrewreborn @WizzyWigg @Andy65 @Mailman @JoeSoap - A huge welcome and thank you to @ANN8619 ⭐
I'm sorry you've had to come here with bad news and that the service provided from us was not up to scratch! I can completely see why you were frustrated and I'm really sorry about that. But I'm delighted to hear that there was an explanation and now everything is back as it should be 😊 what I can do is feed this back to our team and question why the meter was installed with an open balance? Like you said, we want to prevent this happening for other customers too.
My DMs are also open if you wanted to chat and open up a complaint, I'll leave that in your hands 🤝 .
A huge thanks to all of our members for helping you out on this one. ⭐@retrotecchie @meldrewreborn @WizzyWigg @Andy65 @Mailman @JoeSoap - A huge welcome and thank you to @ANN8619 ⭐
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