@Mailman it's just our security settings they are high as it ensures that our customer data is protected 😊
Not at all sure why barring VPN connections is better for data protection at all. From my end not being able to use VPN is worse for my data protection. I can connect to much more important financial sites via VPN (not even from the UK) such as HMRC.
If Eon Next is concerned so much about customer data why not use 2 factor logons (text to phone/verified email address) that are the norm on quite a few sites now for example HMRC only allowing the customer to 'remember me for 7 days' and for other some sites I have to use this is down to an hour or two max.
It matters not except that Eon Next is the only 'important' site for me that barrs VPNs.🤔
@Mailman I completely get what you're saying it does seem a bit much, however a lot of "scammers" or bots will use VPN so it may be that it's easier to have a blanket stop rather than risking them getting through, I mean I don't know if that's the reason it's just where my thought process takes me! 😊
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Another way round this issue which would stop spammers posting in the boiler section is to redirect any posts from a newly created account into some kind of 'pending tray' until some time as the mods can look at the post (to see if it is genuine) and kick out the email etc of any such user that is obviously designed for clickbait. As it stands I can access this forum via VPN (with all the boiler forum clickbaits to come) but not my online account which has little/zero scope anyway to inject clickbait for spammers (unless you consider Eon's own links 😁)
@DebF_EONNextwhy my home IP address was banned as VPN? But if I spin up a VPN server on AWS or Oracle cloud account works fine? I do not think EOn Next has any technology to detect VPN. It is just pretend security.
We don't ban IP addresses, however, if a VPN is detected then you will be unable to log in from this IP until it is turned off. You may also need to check your firewall settings as this can occasionally restrict your access.
Some things you can check:
Check your VPN is switched off & firewall settings are't blocking access
Clear all cookies and cache
Try from another browser
Try from another device
Check if the issue is a problem online only / app only / both online and on app
If you've tried this and still can't log in you could try
Reset your router
Check if you can log in from another internet service such as using mobile data
If you find you cannot log in from another internet service and have completed all of the above get in touch with an energy specialist who can support you. How to contact E.ON Next
If however you can log in on another internet service then this is not an issue with the account itself you will need to contact your internet service provider. If you find a VPN is detected but you aren't using one then you should check your internet settings or contact your internet service provider as this wouldn't be a setting that we could change for you.
Pretty harsh censorship from EOn Next - that's 2 posts from @ksim telling what sounded like the real situation with VPN's and banned IPs which they didn't like, so they removed them both.
Hope you are doing well!
@ksim complaint is already being dealt with us and has been for some time I've DMd to explain the reasons for the removal of the post @ksim is welcome to come back to let us know how the complaint all pans out be it positive or negative and as community moderators we've answered the original post and explained all the options and VPN issues if we have any further updates or changes around VPN we'll make sure any content is updated.
Any questions regarding this specific account query can be popped over to us via DM 😀
'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
after banning my IP, eOn next cancelled my Direct debit, so I am not eligible for the EV tariff anymore. And the website returns this when I am trying to set it up
sad they can't see errors as they are absolutely overflow their sentry account, "quality"
```
{
"detail": "Sentry dropped data due to a quota or internal rate limit being reached. This will not affect your application. See https://docs.sentry.io/product/accounts/quotas/ for more information."
}
```
Are all VPNs created equal? Might the version of VPN make a difference? Personally I don't use a VPN in the UK and I don't really know why its thought to be a good idea. I do though use a good internet security system and automatically clear cookies every time i switch off. I back up my data regularly and although I get spam like many others - I just delete it and block the sender (of limited benefit I know but every little helps! Where did that slogan come from?). I use safari on my iPhone and IE and Chrome on my windows PC.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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