Just changed my tariff to eon next pledge but did not realise that I needed to pay exit fee on my eon next tariff. Is it possible to revert back to avoid exit fee and wait till my tariff end to change.
Exit fees
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Best Answer
Level 9122-02-24Best Answer@Andrew1963
Check your correspondence in your online account first to make sure you were supposed to be charged exit fees on your previous tariff. You should have an agreement letter there from when you started the tariff. There have been instances lately of folks being charged exit fees by mistake. This can be resolved by contacting customer service and they will refund the fees.
You should have a cooling off period for your new tariff and again this will be in your agreement which will be in your online account.
Check first in these agreements and then contact customer service to resolve things.I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Community Team08-03-24Hiya @Andrew1963 😊
Hannah here 👋
That's some wonderful advice from @JoeSoap there 👐 - did you ever get in touch about it?🌍 Striving for a bigger, better and sustainable world!
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