[PeterT_EONNext]

We're aware of an issue effecting most people from seeing their Gas usage on the E.ON Next app for January

Hey everyone!

We're aware that currently there's an issue on the app showing the gas usage, predominantly for January as all of the days show as "No Data"

If you're experiencing this currently, please take a screenshot of this and post this below 👇

We're not 100% sure of what's causing this at the moment. Our tech team are investigating and we love examples to go on, so if you're experiencing this problem, please let us know 😄

EDIT: To add in @geoffers brilliant suggestion, please could you also where possible, let us know the following?

- Version number of the app you're using (you can find this in the iOS or Play store)

- The device you're using (eg. iPhone 15, Google/Samsung phone, iPad or another type of tablet)

- The firmware version your device is currently running on.

Thanks guys!

[solidbond]

@PeterT_EONNext
Here is the screenshot of my app - note that the gas for the first 2 weeks had been showing up normally until a few days ago. Hope this helps :-)

[WizzyWigg]

@solidbond Even with my "Not so Smart Meters" that is exactly the same the same as mine. To a T. Something is definitely amiss.

[Andy65]

Here's mine @PeterT_EONNext.

[geoffers]

Originally Posted by PeterT_EONNext

We're aware of an issue effecting most people from seeing their Gas usage on the E.ON Next app for January
Hey everyone!


We're aware that currently there's an issue on the app showing the gas usage, predominantly for January as all of the days show as "No Data"


If you're experiencing this currently, please take a screenshot of this and post this below 👇


We're not 100% sure of what's causing this at the moment. Our tech team are investigating and we love examples to go on, so if you're experiencing this problem, please let us know 😄

Mine was showing zero gas for January, but since the latest app update it's all good again

[WizzyWigg]

@PeterT_EONNext
And another.

[PeterT_EONNext]

Thank you @solidbond @WizzyWigg and @Andy65

Strange how it's all the same, with the 15th, 16th and 17th showing some data but nothing else 🤔 I'm feeding this all into our tech team whilst they figure out why this is happening, so thanks for sending these over, it's greatly appreciated! 😄

The good news is, that data isn't lost as we do have the data from your gas meter, it's just displaying the info on the app that seems to be the problem. I'm sure any of you that may use a 3rd party usage app may already know this of course!

[WizzyWigg]

Morning @PeterT_EONNext . This may be nothing but would this problem have anything to do with the OS version? I'm running Android 11 and @geoffers I know is V13. It just he seems to have his history back after the recent update. 🤔

[PeterT_EONNext]

Hey @WizzyWigg it very well could be! I've passed all of this on to the team so that they're aware of potential differences between iOS/Android versions being a possible factor in what is causing the info to not show.

The app versions across both iOS and Android are supposed to be identical, but there have been a few bugs in the past when the app was in its infancy between the two OS' so it's certainly worth considering that this may be part of the problem.

Edit: To clarify, bugs have previously appeared when there have been slightly different app versions on release, as well as different OS versions running those versions of the app update.

[ronscotland]

@PeterT_EONNext
dont know how to send screenshot , but it’s the same as the first reply