[geoffers]

Originally Posted by WizzyWigg

Sorry @geoffers I did the update to your version but there was no change in the data. My apologies for the confusion.

@WizzyWigg, @JoeSoap - a thought just occurred to me....

Have you got your account set up for half-hourly meter reads? If not, I guess EOn will only be recording your usage on a daily basis so you consequently wouldn't see your usage by the hour 🤔💡💡

[WizzyWigg]

Originally Posted by geoffers

@WizzyWigg, @JoeSoap - a thought just occurred to me....

Have you got your account set up for half-hourly meter reads? If not, I guess EOn will only be recording your usage on a daily basis so you consequently wouldn't see your usage by the hour 🤔💡💡

Yep. 1/2 hourly since square one. 🌞

[JoeSoap]

Originally Posted by geoffers

@WizzyWigg, @JoeSoap - a thought just occurred to me....

Have you got your account set up for half-hourly meter reads? If not, I guess EOn will only be recording your usage on a daily basis so you consequently wouldn't see your usage by the hour 🤔💡💡

Yep, half-hourly and all good on Bright 👍

[WizzyWigg]

Afternoon @solidbond This thread might interest you
https://community.eonnext.com/thread...ll=1#post45987

[solidbond]

Originally Posted by WizzyWigg

Afternoon @solidbond This thread might interest you
https://community.eonnext.com/thread...ll=1#post45987

Thanks for this - I've now posted a screenshot in there as requested 😀

[WizzyWigg]

Originally Posted by solidbond

Thanks for this - I've now posted a screenshot in there as requested 😀

Brilliant 🤓. Let's see what happens. 😉 Looking like you aren't alone.

[boatyed]

@PeterT_EONNext My Usage tab has NEVER worked, since I was a customer of yours in November 2021! Why is this? and yes… before the question gets asked, I am using the latest IOS with the latest version of the app from the app store! I have attached a photo of what I have seen since November 2021 below.

I have complained about this multiple times, all I get is an “account reset” or uninstall the app and reinstall blah… this does not help. It’s clearly a problem on the back end of your system!

My account is also set up for half hourly reads too.

[Indyk_EONNext]

Heyy @boatyed

I know it's been a while, but I am just checking to see how your getting on with your app and if you have managed to resolve the issues you were experiencing😊?