@Mailman had the Bright app from last year when my Eon Smet2 IHD stopped displaying gas, I've just reinstalled it and it's given me half hourly reads for today, so I'm thinking it could be my Ivie IHD at fault.
Gas suddenly not displaying on Ivie Bud IHD
- Tags for this Thread
- ihd
- in home display
- smart
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Level 9120-12-23
It might come down to you buying another Ivie Bud to see if it works. If it doesn’t then I think Ivie would take it back and refund you. You could always ask if they would do that.I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Level 1020-12-23@JoeSoap Yeah good thinking, I'm waiting for them to get back to me and I'll see what they offer as mine is only 14 month old!
Cheers for advice so far. -
Community Team20-12-23@KevinF Fingers crossed they can get a replacement sorted for you - please keep us updated 😀🌳Together we can work to achieve a more sustainable Future 🌳
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Level 1021-12-23@Connor_EONNext Hi Connor, Ivie are sending me a new IHD but they are sure the fault is with the Smart Meters, See their message and my reply copied from messenger:-
While we're happy to offer you a replacement ivie Bud to demonstrate that the issue lies with the meter set, it's important to set the expectation that the new unit may likely experience the same problem. This is because the root cause of the issue is associated with the meters themselves, and any other display unit, not just the ivie Bud, would likely encounter the same challenge.
However, if providing a replacement helps to emphasise the issue and serves as evidence for your supplier, we are willing to arrange it. If the second unit encounters the same problem, it could provide further support for your case when discussing the matter with your energy supplier. We also kindly ask that you request your supplier to escalate your concern to their smart metering team, as it appears that the current agent you are dealing with may not have thoroughly investigated the issue.
If you encounter resistance or are unable to make progress with your supplier, please inform us, and we will do our best to intervene and escalate the matter directly with them. Additionally, please provide us with the name of the agent you've been dealing with so that we can address this matter more effectively.
We appreciate your cooperation and patience as we work towards a resolution.
My reply
Thank you for your offer of a replacement IHD and this is what eon have also suggested. As usual with this type of thing I'm communicating by email and community forum so the agents names I have are Kyle or Lee community forum agent, that's all but they have referred it to their smart meter team and sent updates as confirmed in the chats.
If the replacement confirms your suspicions it would be good from my point of view for you to intervene either directly or supply details for me to forward to them.
From my point of view I can't do anymore.
Do you need any information from me for the replacement, I'll keep eon updated.
Regards
No need to reply to this Connor as I'll report back when new IHD arrive, please update Lee on his return.
Best Regards -
Level 1022-12-23@KevinF Hi Connor the new IHD has arrived and is only showing electric, so I think the Meter has stopped communicating following the update put through by Kyle. Ivie have asked that this is escalated to your Smart Meter team for investigation.
I'm not wanting or expecting anything to happen until after Christmas as this has been quite time consuming and stressful.
RegardsLast edited by KevinF; 22-12-23 at 16:02.
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Community Team22-12-23@KevinF Thank you for the update - I really appreciate it. I'm sorry this has still not updated on the IHD - I'm going to send you private message to grab some details from you.
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Level 1027-12-23@Lee_EONNext PM sent Lee, thanks
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Level 1003-01-24@Lee_EONNext
Many thanks Lee, that's reassuring that your guys know what the issue is. I'll take meter reads as requested.
All the best to you and the team.
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