@Rodwhite Hey
Is anything booked as of yet? I would recommend customer services getting this booked but potentially checking with our Field Services department. None of us on the community team are in a qualified position to confirm if that meter is at the end of life or not, we would follow the advice as per the letter and book accordingly.
Part of me would book the visit and check with the engineer before any work takes place, that's if you can't gain clarity before hand. When the appointment is booked, all of the details will be sent over to the Field Team for them to view and make sure the correct equipment is available and that we send an Engineer with the required qualifications etc.
Is anything booked as of yet? I would recommend customer services getting this booked but potentially checking with our Field Services department. None of us on the community team are in a qualified position to confirm if that meter is at the end of life or not, we would follow the advice as per the letter and book accordingly.
Part of me would book the visit and check with the engineer before any work takes place, that's if you can't gain clarity before hand. When the appointment is booked, all of the details will be sent over to the Field Team for them to view and make sure the correct equipment is available and that we send an Engineer with the required qualifications etc.
Last edited by Lee_EONNext; 10-12-23 at 14:50. Reason: Edited
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