Extremely high bill

  • wbro74's Avatar
    Level 1
    Just submitted a reading for both electric meters, i have an electric heating system, and after the first reading was submitted my zero balance went to £50+, then i submitted a 2nd meter reading and my bill increased to £1283.73. Now, as a single man in a 2 bed apartment, who works and doesn't use a lot of electricity, this shocked me quite a bit, considering it's way over my yearly estimated bill.
  • 12 Replies

  • retrotecchie's Avatar
    Level 91
    @wbro74

    How long since you last sent readings? What time period does the new set of readings cover? £1280 is more than my annual usage for electricity and that's two of us, all-electric cooking, three fridge freezers and a high useage (it's rainy season here!) tumble dryer. Plus all the electricity for my home office and workshop.

    Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
  • wbro74's Avatar
    Level 1
    The new readings cover about 9 weeks. For some reason they have trouble getting a estimated reading, which is a seperate issue i'd like to speak to them about. To say i was shocked was quite the understatement. I'll speak to them tomorrow, as i'm not hopeful of an official response on here today.
  • Tommysgirl's Avatar
    Level 32
    @wbro74

    That seems very high for 9 weeks usage. Have you an online account where you can check if they've input the correct readings? I'm asking because in the days before online accounts, Npower once made an error with my next door neighbours reading, and input a reading of over 1000 units, instead of just over 100. There won't be any Eon Next energy 'specialists' on duty today, with it being the weekend, but one of the excellent Community staff on here should see your post, and will definitely look into it for you, if you message them. Other than that, you'll need to contact Eon Next by phone tomorrow. I hope they get it sorted for you.🤞
  • wbro74's Avatar
    Level 1
    @wbro74

    That seems very high for 9 weeks usage. Have you an online account where you can check if they've input the correct readings? I'm asking because in the days before online accounts, Npower once made an error with my next door neighbours reading, and input a reading of over 1000 units, instead of just over 100. There won't be any Eon Next energy 'specialists' on duty today, with it being the weekend, but one of the excellent Community staff on here should see your post, and will definitely look into it for you, if you message them. Other than that, you'll need to contact Eon Next by phone tomorrow. I hope they get it sorted for you.🤞

    I've just double checked. Last reading on the meter in question was a smart reading which was on the 26/10/23 and was 16970. The reading i submitted today was taken on 24/11/23 and was 21125.
  • Tommysgirl's Avatar
    Level 32
    @wbro74

    I'd say you need to contact Eon Next to get this checked out if you know for definite that your actual usage hasn't increased. I know electric heating is more expensive than gas, but even so, if the last reading was a smart reading, and not estimated, that seems over excessive for one month if you're not using heating, and other appliances all day long. Sorry I can't help, other than to say, message one of the Community Team who will flag it up with Eon Next for you. LeeDQ and EmmaN are on duty today.
    Last edited by Tommysgirl; 26-11-23 at 13:13. Reason: Adding info
  • Lee_EONNext's Avatar
    Community Team
    @wbro74 I would definitely speak to our customer services team. The team should be able to review the account and get this sorted for you. You can click 'here' on my signature to get in touch.

    You can use Facebook, Twitter and WhatsApp to get in touch when our phone lines are closed or you can pop us an email - hi@eonnext.com

    Keep us informed and if there is anything we can do, please let us know.
    Last edited by Lee_EONNext; 26-11-23 at 13:29. Reason: Added end
    Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over
    here!
    📣
  • retrotecchie's Avatar
    Level 91
    I've just double checked. Last reading on the meter in question was a smart reading which was on the 26/10/23 and was 16970. The reading i submitted today was taken on 24/11/23 and was 21125.

    That's over 4150 units in a month. That's one and a half times what I use in a year! Something is definitely wrong. That equates to 138kWh a day. Or 5.8kWh every hour. The only things that will do that sort of consumption are an electric cooker, an electric space heater or a 'boost' immersion heater (the top one in your tank) left on 24/7. You mention you have two meters. That suggests you have an older complex heating system with twin meters, and perhaps a time switch for the heating system. Something sounds not right here...either something has failed and it's sucking that power, or there is something very amiss with your metering system. Are both your meters smart? What does the reading on the other meter look like and how much has that changed since the last read?
  • JoeSoap's Avatar
    Level 91
    @wbro74

    Right now I'd be watching the offending meter whilst I isolated any and all individual circuits it supplies. At the rate it's going at it should be easy to spot when/if you isolate any offending articles. It could well be a faulty meter but if it isn't then the quicker you find out what's drawing all that current the better.
    I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
  • retrotecchie's Avatar
    Level 91
    @JoeSoap

    Good call, that man. A meter sanity test is always a good idea. And, if you have access to the meter cupboards @wbro74, if the meter isn't actually in your apartment itself, I'd have a good look at any wiring just to make sure no-one has interfered with anything. That sort of hourly power draw could indicate abstraction of a less than innocent nature...on a scale usually associated with cultivation of 'plant matter of a non-culinary variety'. Not saying a neighbour is growing ganja, but if they are, they'd be sure to tap off someone else's meter rather than their own to power the ventilation and grow lights!