[DrMichael]

I have been paying my quarterly/monthly bill via the Interweb for many years both with EON and then EON.next. About six months ago I had an issue paying which turned out to be EON.next not allowing payment via the VPN which I had purchased/installed on recommendation from one of my banks some years ago. Annoying particularly as I can manage Barclays and Amex accounts with the VPN in place. Then I had an issue because I was using WiFi. Yet again annoying. Now I cannot even seem to pay via a direct Interweb connection. This is a totally stupid situation! When are EON.next going to resolve this issue, or should I just look at using another supplier that doesn't have these issues?

[Lee_EONNext]

@DrMichael I believe around April/May (my timeline here maybe off) there was a change where people could only log in from the UK, i'm sure there is a work around. I get it sometimes on certain devices until I turn the VPN on, mainly on my phone.

I am glad you're all sorted, there is the option to have a DD in place? Only if you wish to of course.

Thank you everyone above for the help and advice 😀

[WizzyWigg]

@DrMichael Good morning and welcome. As this is primarily a customer to customer forum I'm sorry to say we are not privy to such information. I can only suggest you contact Customer Services directly. I'm sure they can help you.
Ways to do so are in the purple area at the bottom of this web page.

[meldrewreborn]

@DrMichael

paying as you do is circa 7% more expensive than direct debit. With this supplier you can pay with a variable or a fixed direct debit, the former being most like your current method.

I do not recall a similar issue before on the forum, perhaps the issue is not easily diagnosed without a lot more detail

One of our top contributors had problem accessing the main website this week eventually traced to a tik tok script. But if you change the way you pay you can save money and avoid these tech issues. A win-win .

[JoeSoap]

@DrMichael

As @WizzyWigg has said, you will need to contact customer service to get an answer to this one I think.

Have you considered paying by Direct Debit? Some don’t like the idea of building up a credit balance but you can choose to pay by Variable DD where they only take the bill amount every month. You would still pay what you do now but would benefit from the DD discount thus saving you around 7% year on average.

This can only be set-up by contacting customer service, which you will likely have to do in any case, so worth enquiring about at the same time.

[meldrewreborn]

@JoeSoap

what do they say about minds that think alike?

[JoeSoap]

Originally Posted by meldrewreborn

@JoeSoap

what do they say about minds that think alike?

… or fools that seldom differ 😂

Edit… we’re in the first category of course 😂

[WizzyWigg]

@DrMichael For the forum could I just confirm that you are not in the UK? Do you have Smart Meters? If they are Smart then as my very learned colleagues said a VDD would be your best option.

[meldrewreborn]

@WizzyWigg. I had not considered that @DrMichael might not be in the uk, but the use of a VPN might be a good clue.

So long as regular readings are submitted the use of either of the Direct Debit alternatives is OK, but more important for the variable DD perhaps. If readings are not available then the bills will be estimated. But that might be what is happening now, we don’t know.

[WizzyWigg]

Originally Posted by meldrewreborn

@WizzyWigg. I had not considered that @DrMichael might not be in the uk, but the use of a VPN might be a good clue.

So long as regular readings are submitted the use of either of the Direct Debit alternatives is OK, but more important for the variable DD perhaps. If readings are not available then the bills will be estimated. But that might be what is happening now, we don’t know.

What made me think @DrMichael may not be in the UK was 1. VPN failure to connect 2. Wi-Fi failure to connect and 3. Direct Interweb failure to connect, (I'm assuming that meant Ethernet). As @retrotecchie told me once you use to be able to use Ethernet if Wi-Fi failed, but now looks like security is increasing.