@retrotecchie Sounds like a plan. Thanks. An email this morning told me to try something I had already been told to try 3 weeks ago or so. It didnt work then....why on earth there can't be a consistent record accessible to all employees is beyond me.
gas 'supply off'
- Tags for this Thread
- credit
- gas off supply
- no gas
-
Level 9126-10-23@Beki_EONNext
please review this thread and consider whether Eon Next is complying with its obligation under it licence from OFGEM?
Thats as polite as I can be for what seems to me to be a disgraceful situation.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Community Team27-10-23Morning @sisiphus 😊
Hannah here 👋
I'm so sorry that you've been in such an awful situation, and that it's still going on now! I really want to look into this for you and see what has happened - could you please send me a DM with your account details so I can investigate?🌍 Striving for a bigger, better and sustainable world!
There are lots of new ways to contact us! If you do need us please 👉get in touch👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈 -
Level 9227-10-23
As the OP has pointed out that they were switched from PAYG to standard credit, can we also assume that they are being billed a daily standing charge for a gas supply they are not actually getting?Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 9127-10-23
Does it make any difference? PAYG still incurs standing charges, doesn’t it? Cue stampede for PAYG if it has none. -
Level 9227-10-23@meldrewreborn
Yes, but if they are off-supply through no fault of their own, PAYG or account matters not. If they choose not to use any gas but have a working supply, the standing charges are valid. If they want to use gas but there isn't any to be had because of a meter fault then taking a standing charge for the period in question is rather wrong in my opinion. -
Level 9127-10-23
That was exactly the point I was making, So i didn't understand how it added to the discussion, where we both have expressed our complete dissatisfaction with the response. -
Level 9105-12-23I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
-
Level 506-12-23@JoeSoap thanks a lot for tagging Lee - and for you help too
Powered by
