My son has just moved into a rented property and is receiving threatening letters for the previous tenant's debt from Eon Next (my son has just opened an account with Eon Next). The debt is only £60. How do we get these letters stopped as they are very distressing to someone starting out in his first home. Many thanks.
Threatening letter for previous tenant.
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Hi
My son has just moved into a rented property and is receiving threatening letters for the previous tenant's debt from Eon Next (my son has just opened an account with Eon Next). The debt is only £60. How do we get these letters stopped as they are very distressing to someone starting out in his first home. Many thanks. -
20 Replies
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Best Answer
Best Answer@meldrewreborn
I completely agree. Having lived in three rented flats where there was a high churn rate on tenancies and in each case previous tenants had done a bunk owing money, I am only too familiar with the hassle. But returning letters marked 'gone away' or 'not resident at this address' is a good first step.
My second piece of advice is to go to the local council website and get yourself on the Electoral Register at the new address pronto. Don't wait until the registration form turns up in the post.
Thirdly, there are any number of free credit checking services out there, along with paid subscriptions to Experian and Equifax. Always worth checking if there are any other names associated with the address and a very simple 'letter of dissociation' to the reference company (and templates and advice are available) will normally make sure any links to the address are broken. We as consumers should not have to do this and I agree it should be the responsibility of the creditor to make sure they have their facts right, but it is a sad fact of modern life that sometimes we have to do a bit of legwork ourselves.
In one case, a previous tenant in one of my properties turned out to be (completely randomly) someone known to me. A quick check through the Electoral Register gave me a name which was rather unusual but at the same time triggered a 'hang on a minute' moment in my head. The surname was rather rare, being of Turkish origin, but I knew a girl I had been to college with who had the same name. A phone call and a meet for a glass of wine in a local pub revealed that it was indeed her younger brother! She furnished me with his current whereabouts which was then passed on to Experian (by her, not me, I hasten to add) and all the debt collection letters dried up within a week.Last edited by retrotecchie; 01-10-23 at 11:03.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
@ericw400
If they are addressed to the previous tenant, just write 'Not at this address' on the front of the unopened letters and put them in the post box.
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I'm concerned that in the future Eon Next may escalate this, sell the debt and send debt collectors round which wouldn't be good. -
@ericw400
Also, as your son has an account with Eon Next using the same address, it might not be a bad idea to send an email to hi@eonnext.com explaining the situation. This will give him something to refer to in any further communications if things get messy.I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
They don't reply on that email address. He emailed them on it after he had setup his account and didn't get a reply. I'm a Eon Next customer as well and find customer service unresponsive. -
@ericw400
These links might be helpful if you haven't seen already.
https://forums.moneysavingexpert.com...ls-am-i-liable
https://www.citizensadvice.org.uk/co...n-energy-bill/ -
Many thanks, the whole thing looks like a minefield. He is going to contact Eon but the phone times are when he is at work and as I've said previously they don't tend to reply on other channels. -
Hey @ericw400 welcome to the Community 👋
@retrotecchie, @JoeSoap & @WizzyWigg have all given some great advice above. If the letters are not addressed to your son then please tell him to ignore them as they are not intended for him and will not affect him. Your son will only be liable for any usage from the date he took over the tenancy and will not affect his credit rating.
If the letters are in his name then double check the dates he is being asked to pay. If he wasn't responsible for the tenancy during the period referred to then it may be that the account start date is incorrect and this can be looked into by an energy specialist.
Your son can contact us by phone, email or social media and you can find all of our contact information on our thread: How to Contact us"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
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