Thanks for your reply. What if the debt is passed to debt collectors and they knock on the door? A scary situation for a young adult. He has an account with you so why would you send letters to an ex tenant. I don't understand.
Threatening letter for previous tenant.
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Level 530-09-23
Thanks for your reply. What if the debt is passed to debt collectors and they knock on the door? A scary situation for a young adult. He has an account with you so why would you send letters to an ex tenant. I don't understand. -
Community Team30-09-23
I understand where you are coming from @ericw400 my daughter was in a similar situation recently in her first flat. If it was sent to debt collection then your son would just provide them the information that he wasn't liable at this time and they will conduct their own searches to find the previous occupier.
It may be worth your son passing the letters over to the landlord as they may have a forwarding address for the previous tenant or they may be liable for the period if there was no tenant in the property at that time.
Also if your son has any forwarding information for the previous tenant or landlord then he can provide those details to us using any of the contact methods linked 😊"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
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Level 530-09-23@DebF_EONNext I still don't understand why you would send a threatening letter to a property where a new tenant has registered with Eon Next when the previous tenant was Eon Next. Is it not clear a new tenancy has started and the old tenant has gone?
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Community Team30-09-23@ericw400 this is because it's the last known address for the tenant as we have no forwarding information. This is why I suggested contacting the landlord as they may have further information they can provide or can pass the letters on to the previous tenant.
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Level 530-09-23@DebF_EONNext That is your problem not my son's. The landlord would be breaking data protection laws passing on personal information. This is for you to chase not my son. You are asking other people to do your job and causing distress at the same time.
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Level 9130-09-23@ericw400
Just for clarity, are these threatening letters actually addressed to your son or are they addressed to the previous tenant?I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Level 501-10-23@JoeSoap The previous tenant but he opened it accidentally as he is with Eon next as well.
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Level 9101-10-23
In that case your son is not receiving threatening letters. If he has opened one letter addressed to someone else by mistake then it would have been best to reseal it, write Opened in Error on the back and return it to Royal Mail to be forwarded or returned to sender. This is a private matter between the sender, Eon Next, and the addressee, who is not your son. It does not concern him. Any debt collector knocking on the door will be looking for someone else and can be informed that the person no longer lives there.
If the letter still exists then I would return it to Eon Next with an explanation.Last edited by JoeSoap; 01-10-23 at 07:52. Reason: Added punctuation
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Level 9101-10-23@ericw400
This issue arises often and can become a real issue for the new tenant. That’s because those trying to get the arrears paid don’t know where the previous tenant is, all they have is the property address. So they keep pestering. And this may not be the only debt. There might be multiple agencies chasing money.
Legally it’s an offence to open mail addressed to others, although action is unlikely. In the past I’ve printed small labels to stick on the letters before returning them. These stated ‘ X left this address on date and whereabouts are unknown.’ One hopes this has some effect but the message probably will not.be heeded. The next stage is when the debt is passed to some sort of collection agency, who tend to be very persistent in their actions. Engagement sometimes leads to demands for the current tenant to prove who they are and when their tenancy commenced, which is always rich when if they did their job properly they would realise that they have no proof the old tenant is still at the property. Essentially it comes down to harassment and it can become very unpleasant . No easy solutions but telling Eon Next firmly and precisely of the full details and where liability for the arrears lies, will help in any future complaint about their actions.Last edited by meldrewreborn; 01-10-23 at 17:56.
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Level 9201-10-23
That's not how these things work. Firstly, no debt collection agency will 'buy out' a £60 debt. It's not worth the effort for little return. Secondly, they will send letters to the debtor (not your son) over a period of a few months before they actually send anyone round.
But a part of his 'life education' that many of us have had to go through. They would send letters to an ex-tenant because the ex-tenant had an account with them which has a debt on it. If it is a private rental, the agent will usually have details for the previous tenant. Likewise if the tenancy is with a council or housing association. If you have an opened letter, might be worth checking that the actual energy account number is different from your sons. If so, nothing to worry about. With the one exception of unpaid ground rents, debts are attributed to an individual, not a property. No one gets 'blacklisted' because a former tenant's debt is not 'attached' to the property, only the individual.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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