[RichHaynes]

I wish to get my mums meters upgraded from analogue to smart meters. The normal process would be to have one meter as slave to the other for the DCC connection. However, my mums account is complicated due to her being transferred from eon and npower. She in essence has two accounts rather than a single duel fuel. I have posted another question on here to see if that can be resolved (https://community.eonnext.com/thread...l-fuel?p=39198). Would this be an issue for the installation? Can an installation be done as separate units which are then joined as the accounts issue is resolved? My mum struggles with technology so I need this to be as easy as possible for her. Ideally we wouldn't upgrade but her mobility issues means meter readings are getting harder for her so upgrading makes more sense now. If anyone can clarify how the accounts situation would affect the installation that would be much appreciated.

[JoeSoap]

@RichHaynes

This seems to be quite an old issue. See the post linked below and the answer immediately under it…

https://community.eonnext.com/threads/3055-Combine-two-eon-next-accounts-into-one?p=6338&viewfull=1#post6338

I don’t know if the issue has been resolved, even after all this time. Probably best to contact customer service in the first instance.

[RichHaynes]

Hi @JoeSoap

I did see that post but I thought a new post would bring the issue to the forefront again. It was around that time I was also told it wasn't possible but it has been ample time for a solution to be found.

I would have thought you could fix it if you switch supplier whereby the old supplier is the npower or eon system they use and the new supplier being the eon next system. From a technical standpoint it should be easy. I can imagine its not so easy legally because of contracts, data protection etc.

Either way it would be nice to have an update from people from eon next so people know the latest on this.

[JoeSoap]

@RichHaynes

I agree that something should have been done to fix this by now but I wouldn’t bet on it. I’m sure there has been more recent posts on this but not sure where.

Hopefully someone with some knowledge on the subject will comment but it would do no harm to email customer service at hi@eonnext.com with what you have posted on here to see what they have to say.

[Mailman]

@RichHaynes

Re the two accounts, am I right in thinking that one is for electricity (with one customer account number) and the other is for gas (with a different customer number). If this is the case then given the seeming inability of Eon Next to rectify this 'two account' issue I'd be inclined to switch suppliers for both utilities simultaneously which should lead to being allocated one customer dual-fuel account. The process of getting smart meters should be much easier to arrange with the new supplier I would have thought..

[RichHaynes]

Hi @Mailman

This is what I'm leaning towards. However, this will create additional hassle for my mum which is what I'm trying to avoid. I'm starting to think that short term pain for long term gain will be worth it though.

I will give eon next a chance to respond as it may be sorted. If not then I will have to propose a supplier change to my mum and see if she's happy with it.

[Anasa_EONNext]

Hello @RichHaynes Anasa here 👋 There should be a work around for this now but it'll be a phone call to get the appointments booked and if there are any issues they'll let you know.

Our phone lines are open M - F 9-5 😊 or if you prefer you can pop us a message via WhatsApp and give us some times it would be convenient for us to give you a ring 📞 an email will take slightly longer but we'll still get back to you if that's your preferred method.

I'd give one of our Energy Specialist a quick call who'll be able to pop you through to the right team - fingers crossed we'll be able to book an appointment for you as I understand it would be much easier for your Mum rather than having to change suppliers.

Please keep us updated on this and here if you need a further chat 😊

[RichHaynes]

Hi @Anasa_EONNext,

I will give them a call but I'm not sure if I'm able to discuss the account without my mum. However we live some considerable distance away from each other. Would she need to call up and give permission before I can call?

[Anasa_EONNext]

Ahh yes! @RichHaynes If you're not already named on the account to discuss your mums account you would need her permission - if she could give us a quick call to let us know you've got permission to discuss her account that would be fab... or if you're able to give us a call and conference call your mum in that would also be fab, she can hang up once we've got the required information 😊

[despairingcustomer]

@RichHaynes A word of caution. I note EON are saying that "there should be a work around for this now" and for you to go and make the appointment for the smart meters.

On my experience DO NOT DO IT. DO NOT MAKE THE SMART METER BOOKING.

I am almost 12 months into the saga of getting the smart meters to work with an IHD. I highlighted the issue, the house is 10M from the meters, before booking in the smart meter installation and EON said don't worry the technician will check your house is suitable before installing. He didn't installed them anyway and after three Smart Meter installs the last installer said our house isn't suitable for smart meters.

It went to the Energy Ombudsman who said EON need to compensate me, and fit another set of Smart Meters. I am waiting for EON start fitting alt-HAN before getting that done.

Remember EON get paid for each smart meter install, it's costing us the customer billions on our bills, and I think if they fall behind on targets from the regulator they get fined.

So DO NOT DO IT - it's actually easier to switch supplier than to rely on EON saying "it'll be alright"