It was reported in March and escalated to the meter team then however I never heard anything.
Since then I have made repeated requests regarding what is happening, each time getting the same answer that it has been escalated.
The last time I asked I was given a a questionaire to answer, again nothing since.
My contract is ending with Eon at the end of the month, was thinking of sticking with them but may try somewhere else maybe they could get things moving quicker.
I think from March they have had encough time to fix it.