Why cant you view your usage on the eon website, have you got to use the app.
Bit inflexible when you cant access your account via the app ( thats another thread customers with a gas/electric account and a FIT account cant access the app)
You're very welcome. I'm glad it worked for you. You may have already done this, but if you have your meters set to half-hourly reads then you will get half-hourly usage data going back a year or so. It can take a bit of time for the app to fully populate but by the same token it can happen fairly quickly. The usage data is not bang up-to-date, as you may have seen, but it only lags by a matter of hours.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
You could try something like the Hildebrand Bright App if you want detailed usage data although I can’t say if it works as you might want it to with things like FIT/SEG or E7. It’s free so always worth a go.
On checking the data just realised the tariffs are wrong. I changed to a new tariff about a month ago, but the smart meter has my old tariff.
I assume I just notify Eon and await a reply (normally 7-14 days)
The theory is that you send an email to hi@eonnext.com requesting a smart meter/IHD tariff update which should happen fairly quickly, even by the next morning. Personally, I’m having problems getting this done but it’s worth a try. Let us know how you get on.
My recent experience of requesting a tariff update has, after several weeks, left me with a different wrong tariff to the one I wanted updating, smart meters that no longer send smart readings, no usage data in my Eon Next and Bright apps since 7 July and early exit fees applied to my account (since refunded) along the way. Oh and my customer complaint on the issue six weeks ago was closed without me getting a response. It has now been re-opened and I am awaiting an outcome.
See the thread linked below… and if that doesn’t put you off…
@Han_EONNext yes updated tariff showing in my smart meter.
The app still doesn't work if you have a FIT account as well as a normal gas/electric account.
I have to use Loop app to get a better look at my usage
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