Ah, no... I was just checking it out to see if it worked as reported in the OP. I don't want to mess with my account any more... strange things can happen... like exit fees being applied 😂
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
I just had to submit manual readings due to my smart readings not being taken (another problem 🙄) and I am now able to request a refund online should I wish to.
Edit… Ah, just remembered this thread is about cancelling the next DD and not about requesting a credit balance refund online. My mistake… sorry. I’ll check out the DD cancelling thing tomorrow to see if that works now that I’ve brought my meter reads up-to-date.
Edit again... Nope... still can't find how to stop next month's DD... not that I want to, honest 😂
There are 2 ways to cancel a direct debit; you can do this by contacting our Energy Specialists via customer service, or you can do this through your bank. 😊 Not that you want to... but the answer is there if you did. 😊
There are 2 ways to cancel a direct debit; you can do this by contacting our Energy Specialists via customer service, or you can do this through your bank. 😊 Not that you want to... but the answer is there if you did. 😊
Correct, I don’t want to cancel my DD. I was just experimenting to see if what @meldrewreborn said actually worked.
What you have posted doesn’t tally with the email he received…
Edit… Yep, just checked an old email that I get every month to tell me my DD is due and it says clearly that if I want to cancel it I can do it in my online account.
@JoeSoap I know and I took this back to the communications team and they've now corrected this going forward.
Another feedback win from our Community members! 🙌
So it’s the monthly email that’s being reworded not the introduction of a facility to cancel the next Direct Debit.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I think I can see what's happened. I found one of the standard emails that are sent to us every month telling us our DD is due from a year ago. It says, ''If you want to cancel or change this month's payment, just reply to this email.''
Now it says, ''If you need to change or cancel this month's payment you can do this in your online account.''
It seems they now only want you to do this if you need to (not want to) and they have now directed us to our online account, presumably to save on manhours at their end. Whoever amended it clearly didn't realise there was no option to do this in our account.
The email you've gone back into says 'If you need to change or cancel this month's payment you can do this in your online account.' Or the latest on DD says that?
Going forward it should only talk about changing your payment in your online account (which you can do 😊).
🌍 Striving for a bigger, better and sustainable world!
There are lots of new ways to contact us! If you do need us please 👉get in touch👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
