I'm not particularly looking for advice on this but thought I'd post something about my IHD tariff update request.
I switched tariffs last Friday and as my tariffs hadn't been updated on my IHD for a while, in spite of some minor changes, I thought I'd request an update. I emailed on Saturday and got an almost immediate response saying it had been done and to reset my IHD in the morning after the overnight update. Very prompt service.
On Sunday morning the IHD had updated, but although the rates had lowered, they hadn't lowered enough. The rates displayed were now somewhere between the old rates and my new rates.
I sent another email and was then asked to send a picture so it can be looked into. I don't know what picture was required so I sent four of the IHD showing gas and electric unit rates and daily charges.
I'm not sure why photos would be required to push the correct tariff rates to an IHD and have never been asked for any before. Anyway, we'll see what transpires.
Is there anyone else out there who recently switched to Next Loyalty Fixed v4 with immediate effect having similar trouble?
Edit on 8 July 23... There is currently a known issue where non-DD tariffs are being applied instead of DD rates to smart meters/IHDs. If anyone requests an update and the rates applied are slightly higher than they expect then I would advise against pursuing the matter by requesting more updates. I did this and in the end the advisor messed around in my account resulting in £150 of exit fees being applied and my monthly DD increasing by around £50. This has also happened to another member who repeatedly requested an update to the correct rates. I would advise some patience as the tech team are aware of the issue and are looking into it.
Edit on 7 October 23… It's all pretty much sorted now. You can skip straight to the link below to see a timeline of the full story as it meandered to its conclusion...
Last edited by JoeSoap; 07-10-23 at 14:27. Reason: update
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.