IHD Tariff Update Request More Troublesome Than Normal

Level 91

JoeSoap

04-10-23

Originally Posted by WizzyWigg

Ooh ah, now, I'm not sure I would be the best candidate. There's got to be many more deserving of promotion than little old me. 👶 This exercise requires someone much higher up the rankings. I've only just retired the pink shirt. 😶

Fair enough 😞

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 6

Ian413

05-10-23

Well, it’s only taken 4 months but I am pleased to report that my tariff has been successfully updated. Thanks to , Lily in the CEO’s complaints office who has the tenacity to get things done and @LeeDQ_EONNext for his unwavering support.

the good news is it’s only 7 months until we do this all again!!!

Level 91

JoeSoap

05-10-23

@Ian413

Excellent news 👍. Today's the day I see if they manage to pull some readings and generate a bill 🤞

Community Team

Lee_EONNext

05-10-23

@Ian413 This is great to read, have they resolved your complaint?

Pop me a tag or private message for any solar or Affordability & Vulnerability questions! Need our customer service teams? Click here! 📣 for ways to contact us

Community Team

Lee_EONNext

05-10-23

@JoeSoap Had a feeling it would be ok, glad we've got both sorted now.

Level 6

Ian413

05-10-23

@LeeDQ_EONNext yes. Complaint closed. Lee, would it be possible to obtain a technical description of what was broken and how they fixed it. We have each made so many hypotheses that it would be good to know , for everyone involved and the wider forum, what it was?

Community Team

Lee_EONNext

05-10-23

@Ian413 I can have a look of course, it might not be possible to find exactly what went wrong, however if I can of course. Dm me your account details, address and email please Ian.

I will take a look.

Level 91

JoeSoap

05-10-23

Oh well, it is now early evening and there are no transactions or meter readings showing for today in my online account. I'm beginning to lose the small bit of confidence I had that smart reads would be taken today, my historical normal meter reading day.

Level 87

WizzyWigg

05-10-23

Originally Posted by JoeSoap

Oh well, it is now early evening and there are no transactions or meter readings showing for today in my online account. I'm beginning to lose the small bit of confidence I had that smart reads would be taken today, my historical normal meter reading day.

If reads taken today then using my historical knowledge you won't see anything until tomorrow. Again historically don't think it showed in the account until the evening around 10pm ish. But that was my old steam powered equipment. 😉

Level 91

JoeSoap

05-10-23

@WizzyWigg

I was expecting it to be tomorrow but @Mailman seems confident that his readings and debit transactions show on his account in the late afternoon of the day the readings are taken.

If nothing by Monday it will be another email to customer service I suppose ☹️