Thanks for advising and investigating. I have a Chameleon and held the button down until it switched off. I then unplugged it and took it to the electric meter and comms hub then pressed the button briefly until it came to life. I then waited until the data appeared and then took it back to its original place and plugged it back in. This was all as advised by one of the energy specialists.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
@JoeSoap and is this where you were advised to wait up to 5 days? I'm wondering if it's worth me checking the correct tariff code was sent to the device, can't hurt can it? Pop me a message and we can have a look
Hopefully it gets sorted soon 🤞
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No, this was a few weeks ago and was the original reply to my request. This time I received no instructions to reset the IHD, only that it could take 3-5 working days.
A few weeks ago I kept chasing the update as, although it updated the next day, it was to the wrong rates. I persisted and that was when my account was tampered with and I was charged £150 early exit fees. I had vowed not to chase it again but some recent successes (overnight) by other members led me to have another go.
@JoeSoap I understand, let me know if you want me to give it a once over, I wont change or amend anything. When the updates are sent the tariff code is meant to match what's on the billing system. I'm just looking for an example of where this has been or not been done 😀
You have to remember that the process of population of the apps (Hugo, Bright and E.On Next) with meaningful and timely/accurate data is actually nothing to do with your supplier, but a function of the dreaded DCC. As is the sending of tariff data and updated information to your meters. The IHD gets all its information directly from the meters themselves over the HAN. Any data showing in an app gets that info from DCC, not your meter itself or from E.On Next. All these problems with incorrect updates and wrong information appear to be industry wide and not just with us happy bunch of E.On Next customers.
The bottom line is, it's a DCC issue and as they have no transparency or any responsibility to individual customers, no amount of complaining or requesting updates will work until that 'not fit for purpose' incompetent bunch of billpayer funded numpties actually get their mojo together...and who knows when that will be, if ever.
The funny thing is though, if I remember correctly, when @WizzyWigg finally had success in getting his smart meters and IHD updated to the correct tariffs (by Eon Next), the Eon Next and Bright apps also then populated with the recent usage that had been missing for several days.
The funny thing is though, if I remember correctly, when @WizzyWigg finally had success in getting his smart meters and IHD updated to the correct tariffs (by Eon Next), the Eon Next and Bright apps also then populated with the recent usage that had been missing for several days.
Next and Bright app fully populated 👽. I couldn't guarantee the update caused the result though. 🤔
Last edited by WizzyWigg; 21-07-23 at 08:33.
Reason: More information
Next and Bright app fully populated 👽. I couldn't guarantee the update caused the result though. 🤔
I found the relevant post here and I suppose it could be a coincidence that your apps populated once your tariffs were updated. I'll see what happens if my tariffs ever get updated correctly. I'll post about with glee on here if I'm spared that long 👴
I found the relevant post here and I suppose it could be a coincidence that your apps populated once your tariffs were updated. I'll see what happens if my tariffs ever get updated correctly. I'll post about with glee on here if I'm spared that long 👴
Only the BCBP knows the answer 👾. I tend to think apps will be the ruination of mankind 👽.
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