[meldrewreborn]

You need to press for a replacement meter and probably the IHD as a matter of priority. Otherwise your bills will be estimated, which is less than ideal, but might be exploitable.
start working out from previous years what you consumption was in the same periods, so that you have some facts if you need to challenge what the company eventually come up with.

Be firm and point out that they have licence obligations to provide accurate metering.

[JayJay]

Originally Posted by JayJay

October 2024: Another EDMI meter doing the same, "A" in the LCD and values not incrementing.
Bright app not showing any power, so DCC isn't getting data I guess.
Emailed Eonnext today.

Update: Email reply the same day to confirm no data being received, and fault passed to "smart academy" but could be up to 6 weeks for a response!

I REALLY hope that we don't get a bill for this period based on the previous 12 months as we had solar/battery installed in July and our (now dual rate ev3) electricity bill has plummeted since then.

Update (resolved): New Kaifa meter fitted 11 December. We lost the 3 months+ export readings, but weren't charged the missing modest consumption either, just the standing charge. Original IHD and Bright app went straight back online.

[HelenaP_EONNext]

@enjoylife and @Johnbee17 Did you receive any further responses on your issues after raising with our customer service teams? Has there been any updates regarding your meter fault? 👀

@JayJay I am glad to hear that your issue was resolved and the meter replaced which has allowed connection back to the apps! 🌟

[Johnbee17]

@HelenaP_EONNext
Currently, I have had it confirmed that the electricity meter has a fault. So it's been passed on to the 'Smart team'
But that's as far as we've got, I've had no response from them as yet with what happens next.
I assume someone will arrange to come and check the meter then if they can't repair it, a new one would be fitted. Whether that would be the same visit, or another time, I don't know!

[meldrewreborn]

Originally Posted by Johnbee17

@HelenaP_EONNext
Currently, I have had it confirmed that the electricity meter has a fault. So it's been passed on to the 'Smart team'
But that's as far as we've got, I've had no response from them as yet with what happens next.
I assume someone will arrange to come and check the meter then if they can't repair it, a new one would be fitted. Whether that would be the same visit, or another time, I don't know!

I reiterate what I wrote earlier in this thread- YOu NEED TO PRESS for the meter to be replaced as a matter of urgency. The meter is not functioning and Eon Next are breaking the law and their licence conditions in not providing you with an accurately reporting meter.

it really is that simple.

[HelenaP_EONNext]

@Johnbee17 Thank you for keeping us updated, if the fault has been passed to our smart metering team they will investigate the issue and we should update you as soon as possible. If you have not received an update please let me know or drop me a DM with your account details and I'll have a further look into this for you!

[Johnbee17]

@HelenaP_EONNext Thanks for the offer to look into this, I'll message you my account details shortly.

I left it a while longer just in case they responded...
The last thing I have was a reply that my answers to the standard questions concerning when someone will be in, parking access, location of the meter etc were received and attached onto my file for the smart team / engineer.
That was on January 10th and I've heard nothing from them since.
Just the usual message on my online account stating that there's a problem connecting to my smart meter and to contact them to arrange a repair.
Which of course I already have done!

However, my estimated electricity bills were blocked from the time I reported the issue, so I don't get bills for it.
What I don't know is what will happen about this in the long term when the meter is finally repaired / replaced?.

[HelenaP_EONNext]

@Johnbee17 Thank you for reaching out! I have responded to your DM with the next steps to have your appointment for the meter fault booked as soon as possible!