Recently bereaved

Level 1

Minsue

13-04-23

2913 views

I'm trying to get my name put the e-onnext account as my partner recently passed away nothing else has changed but it seems impossible for them to do I don't want counciling or chat about energy rates just want a name change anyone else had probs

4 Replies

Best Answer

Level 91

JoeSoap

13-04-23

Best Answer

@Minsue

Sorry to hear this. I have no personal experience but there is some info on the Eon Next bereavement process here and an answer from a Community Co-ordinator on the subject here that may be of help.

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 1

Minsue

13-04-23

@JoeSoap thanks for the info but eon next has pulled it's finger out and set up a new account for me and putting together a final bill for the old one and closing it down

Level 91

JoeSoap

13-04-23

@Minsue

Glad to hear you got it sorted.

Community Team

PeterT_EONNext

14-04-23

Hi @Minsue

I'm really sorry to hear of your experience with making changes to the account 😔

I'm glad to hear that this has now been sorted for you!

Cool 😎 Calm 😌 Collected 🙌 - Here to help, or just for a chat if you like!

Do you agree with a comment? Give the member a 👍
Got the right answer to a query? Click 'Best Answer' ✅
Can't find any help using the Search function or by scrolling through our Community? 🤔 Ask a question by starting a new thread in a sub-forum here!
Find all the ways to get in touch with E.ON Next here