waiting too long

Level 3

23-03-23

8559 views

i am deaf i newbie join this forum
since i live old flat they have 2 read meter
one fore day time rate, one for night time rate (12 to 7am)
then i moving new home here
find meter is just one read meter where night time
i email they staffs about meter after 12 cheap
first they say called 2 tariff then confuse
say phone up
hey i am deaf cannot phone
then i ask friend who hearing phone fore me
they say email its called economy 7
what play about
i email and waiting waiting waiting
they say pay fixing fee £157
why ?
then okay i pay for it
never reply
waiting waiting waiting
still ignore email
why deaf waiting

i feel no happy with eon service
i quit virgin media they delay and poor service i use that cable for 30+ years sad
now here ignore near same virgin media
so once more month if ignore or whatever then will quit and moving somewhere else

12 Replies

Level 91

JoeSoap

23-03-23

@DeafLion

I'm not sure what we can do about this here. I'll tag @Han_EONNext who may be able to advise.

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Community Team

Han_EONNext

23-03-23

Hey @DeafLion - thanks for the mention @JoeSoap

Hannah here 👋

Welcome to our Community 😊! I'm really sorry you have not had the best experience with us in the past, but we're here to help and make sure all is well 😁.

Did you know we can now support our customers who want to communicate with us using British Sign Language. We're providing this service through a third party interpreter called SignLive. This is when you will log in to SignLive and select that they want to call us, this will then load a 2-way video call between a SignLive agent and the individual wanting to call, The Agent will then call us and interpret the call in BSL. - Did any of our agents explain we can do this?

Nevertheless, the information given has been very confusing and there's no excuse for a customer to be ignored 😊 so I have popped you a message to get your account details. That way we can have a look into this together 🤗.

🌍 Striving for a bigger, better and sustainable world!

There are lots of new ways to contact us! If you do need us please 👉get in touch👈

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Level 3

DeafLion

30-03-23

@Han_EONNext
SignLive
have you been try this one ?
every time i switch on and join SignLive then dial them waiting waiting waiting i keep eyes on screen minute minute minute
hearing can leave computer walk round till computer beep easy for hearing no for deaf keep eyes on screen hour hour hour
bad for your eyes huh !

Community Team

Han_EONNext

30-03-23

@DeafLion I haven't actually used the service personally, and I'm really sorry that there's been a wait!
I've raised it with one of our Operational Managers to get that looked into 😊. Did you manage to get things sorted in the end?
I sent you a PM last week so please do shoot me a reply if you'd like me to take a look!

Community Manager

Anasa_EONNext

19-04-23

Hello @DeafLion Anasa here 👋 I can see that @Han_EONNext has been in touch so was just checking in to see if you've been able to get this resolved yet? She's away on leave this week so if you've not got round to messaging her yet please pop me a message and we'll work through your concerns. Fingers crossed this has already been sorted for you 😊

'The greatness of a community is most accurately measured by the compassionate actions of its members’

Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over here!📣

Level 3

DeafLion

25-04-23

Originally Posted by anasa_eonnext

hello @deaflion anasa here 👋 i can see that @han_eonnext has been in touch so was just checking in to see if you've been able to get this resolved yethe's away on leave this week so if you've not got round to messaging her yet please pop me a message and we'll work through your concernsingers crossed this has already been sorted for you 😊

still waiting waiting waiting......

Level 3

DeafLion

25-04-23

@Han_EONNext

STILL WAITING WAITING WAITING......

Community Manager

Anasa_EONNext

25-04-23

Morning @DeafLion Anasa here 👋 So sorry that you're still waiting! Would you mind popping me a PM. @Han_EONNext is still away on leave so I'm happy to take this over for her and see what we can do for you 😊

Level 3

DeafLion

26-04-23

Originally Posted by Anasa_EONNext

Morning @DeafLion Anasa here 👋 So sorry that you're still waiting! Would you mind popping me a PM. @Han_EONNext is still away on leave so I'm happy to take this over for her and see what we can do for you 😊

still waiting waiting waiting hearing people easy phone then got it that it happy end
deaf email waiting waiting waiting
deaf pay more cost bills
might you know i use alarm clock with vibrator under bed help wake me if alert went off
night time i pay more for use it
hearing people free ear can hear when alarm went off
me and deaf people pay bills for use it wireless alarm with pager and clock link under pillow when alarm went off
so if waiting waiting waiting so i better switch electic off midnight that it
if fire alarm go off without notifi me vibrator left me dead
your responsibility......
that why i waiting for fitting economy 7
next 24 hours if no reply or fitting then i will switch midnight elecric off (12 to 7am)