@Peregrine
Ak ok. You could still do the sums yourself based on reality to see where you should be at. I would still use the last known accurate bill and use that as a starting point in an email detailing all subsequent actual transactions and then end the email with the current reading and what you think your current balance should be. It might point them in the right direction towards getting things right.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Luckily I received the credit balance back into my bank account mid October, a £0.00 starting point, so shouldn't prove difficult for Eon to work out - " My account balance states £ 193.54 in credit. Whilst after debit charges, HMG's DEBS and DD for November are accounted for in isolation, the balance should state £ 85.12 in credit. "
(Sorry - Debit charges I mean as Gas & Electricity usage charges & DEBS should really be EBSS for clarity)
I wish I could. I have perfectly good annotated pdfs detailing this issue converted to jpegs ready to go. But sadly I am a newbie and therefore forbidden to insert images atm.
I wasn't aware there was a restriction on newbie's posting on the forum. Do you need an explanation of how to do it. @retrotecchie is good with this sort of thing.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Yes twice! It certainly seems chaotic with multiple entries on some days - e.g. 7th November. I only have electricity with this company and whenever I submit a reading I get a.pdf bill. Do you only get some bills for these entries, while others are just figures that you cannot recognise? If so then i think that there is a glitch in the system and other meter readings are impacting your account?
I'm logging off for a few hours - hopefully the community team will sort this out pronto. Let us know how you get on as that's the only way we can learn, so we can help others better!
@Peregrine Anasa here 👋 it does look like a lot is going on there and I've seen your previous thread where this has already been looked into, I've had a quick look for you and it's not a quick fix, your best bet is to contact one of our Digi Energy Specialist who will be able to look further into this for you.
I'd copy and paste the thread as written here also add your account number and if you could provide some up to date reads this will help getting you billed up to date.
I can see that you've contacted us via email before and there has been some delays with this but we will get back to you, the quickest way to get hold of us what be via Twitter, Facebook or WhatsApp or even over the phone and we'll look into this for you. It would be great if you could come back with an update to let us know how you have got on .
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