I think “”the “it” in the post means the checker can’t find the customer’s meter. Previously manual readings were being submitted, so presumably the meter location was known.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
If you can post photos of your meters and comms hub then perhaps one of our learned colleagues on here may be able to advise what the issue is. We would also need a description of what the little lights on the comms hub are doing (HAN/WAN etc.) ie, what colour, are they on or off, are they flashing and at exactly what rate.
Whatever is wrong though, you are probably going to have to contact customer service to explain what the situation is and to see if they can help. As you can currently read your meter and submit the readings it will be a low priority I’m afraid… but if you don’t ask, you don’t get.
Just wanted to check if you have spoken to customer service at all? You could be part of a wider issue with your meters sending us reads etc, as @JoeSoap advised, if the meter has lost communication, we would need monthly reads in order to bill you accurately.
Sometimes we manage to get the communication back, however in some cases there's a wider issue at foot.
If you could give us an update on if you have managed to speak to our customer services team yet?
Pop me a tag or private message for any solar or Affordability & Vulnerability questions! Need our customer service teams? Click here!📣 for ways to contact us
@LeeDQ_EONNext I have not spoke to customer service about this I will just send in my readings every month shouldn't have got rid of meter readers and replaced with meters that don't work properly
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