Is anyone else still waiting
November £66 voucher
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- vouchers
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Level 9225-11-22Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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Level 128-11-22yes I'm still waiting. They sent me a screenshot of my November voucher details, it says it was sent 8th November. -
Community Manager28-11-22@lucymiller93 I'm so sorry that you've not had your voucher yet. There are some delays this month due to the Royal Mail Strikes that we've had.
If you could please reach out to us by the end of the month and we'll be happy to chase this up for you, we'll re issue you with another one if need be but that can take another two weeks, hopefully your voucher will be with you before we have to issue you a new one but please reach out and let us know.
@Kirstyn89 If you could do the same and let us know that would be great!
The quickest way to get this resolved would be to reach out to an Energy Specialist via WhatsApp or the phone if this is easier and just let them know you've not received your November voucher and they will go from there for you 😊Last edited by DebF_EONNext; 2 Weeks Ago at 18:04.
'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
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Level 501-12-22@Kirstyn89 They said the same with me that they had already sent it out around that time, I'm thinking its just delay tactics with the royal mail strike being the excuse but that isnt delaying anything else by this much,
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Level 205-12-22Me and my partner have still not received our November voucher and it’s now December, Eon Next don’t you know families are struggling without this!!!!
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Level 9105-12-22@Joellis
You haven’t indicated if you have contacted customer service regarding this. If not there are contact details in the post linked below…
https://community.eonnext.com/threads/3249-How-to-Contact-us?p=7151&viewfull=1#post7151
If you phone as soon as they open at 9am you might get through to someone reasonably quickly.I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Level 205-12-22@JoeSoap contacted them via WhatsApp live chat email sick of trying to contact them, I have work to do shouldn’t have to chase them!
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Level 9105-12-22@Joellis
I agree. The next logical step would be a complaint but I’m not sure even that would do any good. In any event, the complaints process is detailed in the link below…
https://www.eonnext.com/unhappy
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