Ooops! I'd hate anyone to get a telling off on my behalf - but thank you! I've tagged her too on the original thread - we'll see what transpires. Thanks!
F.A.O. Lampshade
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Level 827-10-22
Ooops! I'd hate anyone to get a telling off on my behalf - but thank you! I've tagged her too on the original thread - we'll see what transpires. Thanks! -
Level 9127-10-22Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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Level 9127-10-22Are we behaving like a bunch of naughty school kids 😜I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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Community Team27-10-22Hey guys 😊.
@JoeSoap, @retrotecchie & @meldrewreborn thank you for bringing this to our attention alongside @Lampshade 🙌. It really is a nice thing to see our members connecting and looking after one and other!
In terms of our Community Values this is something that the whole Community team stand behind 😊 (not just Beki!), and all those in E.ON Next actually! Since we started to build our lovely Community it has been important for us to keep these values close to our hearts.
@Lampshade - I am really sorry that you have not had your call yet. Beki is actually not in this evening (although theunkowntech would have you believe she is a robot! She very much needs to recharge like any one of us!) but any of our team are beyond happy to look into things and give you a call. Would you like a call tonight?
I'd like to thank you all for understanding that we are very busy and we are not always here 100% of the time. We do a lot behind the scenes in regards to other parts of E.ON Next but its really refreshing and lovely to know that you all don't think we're sat watching the world 🌍 pass us by!Last edited by Han_EONNext; 27-10-22 at 15:32.
🌍 Striving for a bigger, better and sustainable world!
There are lots of new ways to contact us! If you do need us please 👉get in touch👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈 -
Level 9227-10-22
Chronologically gifted ones, perhaps?
I'm in my twilight years now, but still believe that 'every day is a school day'. Just keep a lookout for the prefects... -
Level 827-10-22@Han_EONNext @JoeSoap @meldrewreborn @retrotecchie
Hello @Han_EONNext, thank you for getting in touch - and thank you for offering to call me - there is now no need to ... As I was initially writing my reply to you, the phone rang - and it was @Beki_EONNext! She'd been alerted to this afternoon's posts and range me on her day off - so many thanks to Beki!
Hopefully we've got this sorted now - I have a new email with the corrected rates. It's just a matter of setting the DD payment holiday - and I should get confirmation of that too.
Beki took some screenshots of what came up telling me that I could get lower rates if I paid by DD - agreeing that this was confusing and shouldn't have happened because I already do pay by DD. It might be connected to the DD payment holidays but it still needs to be looked into as it might be something that affects lots of customers - essentially anyone being put on the payment holiday. So they need to look into that.
Also took a screenshot of the Full Tariff Info page which states that my billing would be Payment on receipt of bill. The teams need to see what's happening here and what needs to be amended/how this can be resolved.
My new quote is set at the correct rates for DD customers - initially as it would have been before the EBSS payment was factored in and then adjusted to take the EBSS into account. It now tallies with the quote on the body of my renewal email .... all that remains is to sort the DD payment holiday again if that's not already been done as I type. Hopefully all will be okay - it's been a challenging two weeks but hopefully I can start to breathe again now!
Thanks to all of you who chimed in and stood in my corner! I hugely appreciate your input. Let's hope it really is sorted now. 😊 -
Level 9227-10-22@Lampshade
Yay! Fingers crossed you can relax now. They are stars, @Han_EONNext and @Beki_EONNext. Above and beyond, the pair of them! -
Level 9127-10-22@retrotecchie
i think it’s the volunteers who deserve the main credit for persisting with this until finally sense prevailed. At the end of the day us volunteers only have powers of persuasion, without any ability to effect change to customer accounts. -
Level 827-10-22
@meldrewreborn. I've given thanks all round - very much aware of and acknowledged the help of the volunteers as well as the community team - hope you saw that post from me!
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