@ChippyAft Thank you for your patience and understanding, don't worry all our agents are able to do a tariff update for you which won't require you to reset your IHD! Please let us know if you do have any feedback though 😊
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@Anasa_EONNext i waiting over 2 months for resolve issue with lost connection by gas smart meter. Meantime your company want to close my complaint as buissnes decision related to that. When yesterday on WhatsApp one person from consumers service find out i want to uphold my complaint and requesting additional copy conversation with DCC my conversation was ignored. Very unhelpful costumers service on days when you want control your usage. You only knows how to ripping us off 🥺
@JoeSoap I have no idea mate , I simply started the conversation off after the initial automated response with my name , address and account number followed by a request to have the ihd tariffs updated and lo and behold had an actual person respond within 2 minutes.
Fairly gobsmacked myself to be honest.
Fluked the timing I think is all 🤷🏽♂️
Nice to have it accurate again ,although getting up at 6am and seeing it already sitting at £1.10 is slightly gutting to be honest 🙄🤣
Maybe coincidence, but within about an hour of my previous post here I got a reply to my WhatsApp. My IHD updated several hours later but only for electricity. I waited until this morning to see if the gas updated but sadly it didn’t. I have tried keeping the existing WhatsApp conversation going to see if the IHD gas tariff can be nudged so we’ll see what happens 🤞
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