[Han_EONNext]

Originally Posted by WizzyWigg

The glitch with the thread pages has been like that for about a week. Certainly on my Android phone and tablet. The only way to peruse the pages is to tap 11 of 11 (example) and enter page number.

Ah 🤔 we raised this previously, but I'll mention it again.

[WizzyWigg]

@Han_EONNext Thanks for that. It's no big deal. It just means if you want to flick back and see if anyone has given any extra clues that might solve the problem it becomes tedious

[JoeSoap]

Originally Posted by WizzyWigg

... The only way to peruse the pages is to tap 11 of 11 (example) and enter page number.

Ah yes, I can do that on my iPhone too. Thanks for the suggestion, now I can at least get to other pages and not just the first and last.
@Han_EONNext, another glitch on iPhone is some pages, certainly the first page of some threads, come up tiny and have to be manually expanded in order to be able to read them.

[JoeSoap]

Originally Posted by WizzyWigg

I applied to switch tariff to Next Flex via email. Received email confirmation yesterday. Online account updated to correct rates. Same with the app. All good except for IHD tariffs. Was supposed to be updated at midnight but nope no change. CS have emailed at lunchtime to say have escalated the problem.

Seems it's just me that's been forgotten 😭

[Han_EONNext]

@JoeSoap 🤔 unsure why not - what is it that you are waiting on?

[JoeSoap]

@Han_EONNext

See previous post here. I'm not unduly worried as I have the email trail saying I have been switched to NextFlex DD as I requested. It just hasn't happened, but if nothing happens by Wednesday or something I'll pursue the matter.

[Han_EONNext]

Gotcha @JoeSoap 😊

If there's no progress by Weds, pop us a mention.

[JoeSoap]

@Han_EONNext

The thick plottens. I have just received my monthly bill with charges up to and including 5th April. I'm still on v17. I have also had my DD warning for 17th April and the amount has stayed at what I've been paying for the last six months.

This is just for the record. I will still hang on until middle of next week and then kick up a stink 😤😁

[JoeSoap]

Originally Posted by Han_EONNext

Gotcha @JoeSoap 😊

If there's no progress by Weds, pop us a mention.

Hi Hannah,

Oh well, nothing seems to have happened in my quest to switch to NextFlex Monthly DD tariff. I was going to continue my email trail to Customer Service but as I don't seem to be getting anywhere I thought I'd get back to you in case you can take a peek from the outside. Below is a brief transcript of my email trail with all the courtesy emails and non-essential details taken out...

28 March from Me: ''I would like to switch from my current tariff, Next Online v17, to NextFlex as of 1st April 2023. I understand I will not pay any exit fees upon doing so.''

29 March from C.S: ''I have noted your request and we will action this on the 1st April 2023. And this what the NextFlex tariff entails...'' was followed by a screen shot of the then current NextFlex DD rates. Estimated monthly DD was £330.

3 April from Me: ''I was supposed to switch to NextFlex on 1st April 2023. Can you advise when this will happen please?''

3 April from C.S: ''I have now switched you to our NextFlex tariff as requested and attached below is a screenshot of what it entails...'' followed by screenshot of NextFlex Non-DD version rates.

3 April from Me: ''Thanks for the prompt action but the rates you have quoted are too high. They seem to be standard pay on receipt of bill. I pay by monthly fixed direct debit. Please can you look at this.''

No reply yet.

3 April from Me: ''Please confirm you have switched me to a NextFlex Direct Debit tariff.''

4 April from C.S: ''Yes I have switched you to our NextFlex Direct Debit tariff.''

6 April: Monthly Statement received... last smart readings taken 6 April and still on v17 fixed tariff.

6 April from EonNext: ''Just a quick reminder: we'll collect your monthly Direct Debit payment of £415.00 on 17th April.'' This is the same as I have been paying for the six month period of EBSS.

12 April: As far as I can see, from Statement, On-line Account, EonNext App, IHD and Bright App, I am still on v17 fix. I know it can take time to update things but it seems a simple request from over two weeks ago... Please can I switch to NextFlex Monthly Fixed DD tariff?
@Mailman made a similar request a day or two before me and it all went through without a hitch so things can happen as they should. In a way it's good for me to experience this as it helps me to empathise with other customers who feel they get nowhere with Customer Service.

I am not being terribly disadvantaged by this at present but it's good to document how long it can take to get a simple request actioned. It may be that things are happening but in a very slow manner. Then again, maybe nothing is happening. If you can find out anything at all it would be helpful.

[Han_EONNext]

Originally Posted by JoeSoap

Hi Hannah,

Oh well, nothing seems to have happened in my quest to switch to NextFlex Monthly DD tariff. I was going to continue my email trail to Customer Service but as I don't seem to be getting anywhere I thought I'd get back to you in case you can take a peek from the outside. Below is a brief transcript of my email trail with all the courtesy emails and non-essential details taken out...

28 March from Me: ''I would like to switch from my current tariff, Next Online v17, to NextFlex as of 1st April 2023. I understand I will not pay any exit fees upon doing so.''

29 March from C.S: ''I have noted your request and we will action this on the 1st April 2023. And this what the NextFlex tariff entails...'' was followed by a screen shot of the then current NextFlex DD rates. Estimated monthly DD was £330.

3 April from Me: ''I was supposed to switch to NextFlex on 1st April 2023. Can you advise when this will happen please?''

3 April from C.S: ''I have now switched you to our NextFlex tariff as requested and attached below is a screenshot of what it entails...'' followed by screenshot of NextFlex Non-DD version rates.

3 April from Me: ''Thanks for the prompt action but the rates you have quoted are too high. They seem to be standard pay on receipt of bill. I pay by monthly fixed direct debit. Please can you look at this.''

No reply yet.

3 April from Me: ''Please confirm you have switched me to a NextFlex Direct Debit tariff.''

4 April from C.S: ''Yes I have switched you to our NextFlex Direct Debit tariff.''

6 April: Monthly Statement received... last smart readings taken 6 April and still on v17 fixed tariff.

6 April from EonNext: ''Just a quick reminder: we'll collect your monthly Direct Debit payment of £415.00 on 17th April.'' This is the same as I have been paying for the six month period of EBSS.

12 April: As far as I can see, from Statement, On-line Account, EonNext App, IHD and Bright App, I am still on v17 fix. I know it can take time to update things but it seems a simple request from over two weeks ago... Please can I switch to NextFlex Monthly Fixed DD tariff?
@Mailman made a similar request a day or two before me and it all went through without a hitch so things can happen as they should. In a way it's good for me to experience this as it helps me to empathise with other customers who feel they get nowhere with Customer Service.

I am not being terribly disadvantaged by this at present but it's good to document how long it can take to get a simple request actioned. It may be that things are happening but in a very slow manner. Then again, maybe nothing is happening. If you can find out anything at all it would be helpful.

Hmmmm 🤔 hiya Joe 👋

Thanks for coming back to me - I have no idea what is taking so long or why things have not been updated for you if I'm being totally honest.
It will be best for me to take a dive into my account and have a look at what's happening behind the scenes. Would you be able to send me your account info?
That way I'll be able to feedback what's gone wrong to our Energy Specialists too 😊.