Well, I took the plunge and have sent an email requesting a switch to NextFlex on 1st April. I couldn't be doing with the potential hassle of phoning. After all the number crunching, researching and other members going to the trouble of assisting, I decided that it would all have been a waste of time if I didn't get the benefit of the £9 in savings. Hey, added to my energy shift endeavours thus far, that will all add up to just over £20.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
I think the odds are firmly in your favour, but, as ever, absolute guarantees are thin on the ground.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Well, I got a reply to my email this morning confirming my switch to NextFlex. I have to say that the email responses have been prompt. My request for a refund last week got a response in minutes and this one for a tariff switch got a response the next morning from an initial email I sent late yesterday afternoon.
The quote shows the current NextFlex rates and my monthly payment has been reduced. When I fixed last August I was given a DD amount of £535 which I immediately reduced by 10% online. Then we got the £67 reduction every month until this month so I had been paying £415. I did not get any reduction due to the EPG so was still paying over the odds. I have had total credit refunds of £1000 since I last fixed and still have about a month's worth of credit balance.
My new quote has come in at £330 per month so hopefully my reduction in energy consumption has played a part in that. So, with the end of the EBSS next month, rather than my DD going up by £67 I will be expecting it to fall by £85. Happy days.
@JoeSoap It's great to hear that our energy specialists are doing their job as they should 👏. We've been doing a HUUGEE amount of work in the background to ensure we are delivering what we need to and when we need to 😊 this information being as efficiently and promptly as we can!
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I think it matters what you put in the subject line. Putting something like Tariff Switch Request, IHD Tariff Update Request or Credit Refund Request may mean you join a short queue in the right department rather than a long queue of non-specific emails that may only have an account number in the subject line.
Whilst I’m here, the forum seems a bit glitchy today. For instance, from my iPhone I can only access the first and last page of any thread, this one included.
Looks like your switch to NextFlex all went through ok 👍... I'm envious . I think I asked to be switched as of 1st April the day after you asked to be switched. My account still shows I'm on v17 and both my IHD and my account updated ok but only to the new v17 rates 😕. I suppose it could be worse... when I chased things on Monday I was told I had been switched but was quoted for standard NextFlex (not the DD version). I was assured on Tuesday that I have been switched to NextFlex Direct Debit tariff so I'm sure things will work their way through 🤞. I'm determined not to join a phone queue so I'll continue my email conversation next week sometime if things don't change. I can see why customers can have wholly different views of the same company.
I think it matters what you put in the subject line. Putting something like Tariff Switch Request, IHD Tariff Update Request or Credit Refund Request may mean you join a short queue in the right department rather than a long queue of non-specific emails that may only have an account number in the subject line.
Whilst I’m here, the forum seems a bit glitchy today. For instance, from my iPhone I can only access the first and last page of any thread, this one included.
The glitch with the thread pages has been like that for about a week. Certainly on my Android phone and tablet. The only way to peruse the pages is to tap 11 of 11 (example) and enter page number.
Last edited by WizzyWigg; 07-04-23 at 11:51.
Reason: Grammatical error
I applied to switch tariff to Next Flex via email. Received email confirmation yesterday. Online account updated to correct rates. Same with the app. All good except for IHD tariffs. Was supposed to be updated at midnight but nope no change. CS have emailed at lunchtime to say have escalated the problem.
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