Key - E.ON Next Community

Level 5

Bazza66

13-10-22

2586 views

Hi are vouchers getting issued for people who pay by key

8 Replies

Best Answer

Level 91

JoeSoap

13-10-22

Best Answer

@Bazza66

If you have a traditional prepayment meter your vouchers should be with you within eleven working days of the start of the month so should be with you by next Monday. There is a postal strike today so this may delay things by a day. See Paras 5.43 to 5.50 in the government guidelines here

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 5

Bazza66

19-10-22

@JoeSoap still no voucher

Level 79

theunknowntech

19-10-22

Give it more time. It's probably in the post.

Just another guy passing by... The unknown tech way...
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Beki

20-10-22

Hey @Bazza66, Beki here!

Traditional prepayment customers will be provided with vouchers usually by the middle of each month. For E.ON Next customers, these will only be redeemable at the Post Office. Has your voucher arrived in your letterbox yet?

Level 91

JoeSoap

21-10-22

@Bazza66

Sorry to hear that. Hope you get it soon.

Level 5

Bazza66

22-10-22

@Beki_EONNext no voucher yet

Level 5

Bazza66

22-10-22

@Beki_EONNext still not received any correspondence yet?

Community Team

PeterT_EONNext

22-10-22

Hi @Bazza66 I'm sorry to hear that you've not received your voucher yet.

Have you recently set up your account with us by any chance on or after the 1st October? Whether this be moving into a new property or switching your supply over to E.ON Next?

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