Does anyone else have this problem?
We asked E.ON Next to install smart meters but only the electricity smart meter was actually installed; however, E.ON Next says (for some reason?) that the gas smart meter cannot be installed --- the older electricity + gas meters (supplies) are about 1m apart. Clearly, we have to provide gas readings manually via the online account plus we cannot easily monitor usage. This is a pain in the rear! I have phoned E.ON Next numerous time to seek resolution but never get a clear answer---had promises to "look into it" and "ring us back" but, of course, that does not happen.
We're baffled by this and really would like to know why we cannot have the gas smart meter as well. Any ideas?
All best wishes