Energy Bills Support Scheme

Level 6

06-10-22

7340 views

Is anyone else on Smart Prepayment Meters still waiting for the £66 Energy Bills Support Scheme to be credited to their meter? My mother is with Bolt Energy and had hers credited this morning, my brother is with British Gas and had his on Tuesday, yet I have had nothing yet from E.On!!

22 Replies

Best Answer

Community Manager

Anasa_EONNext

06-10-22

Best Answer

@Gresham66ham66 Hi there Anasa here 👋 @JoeSoap is correct there is also a bit of information here😊

'The greatness of a community is most accurately measured by the compassionate actions of its members’

Did you know that we're open 24/7? There are lots of ways to contact us over here!📣

Level 91

JoeSoap

06-10-22

@Gresham66

This from the government Guidance...

5.39 For smart prepayment meter customers, the supplier should provide the EBSS payment by providing the customer with credit in an amount equal to the EBSS payment. The credit should be applied in the first five working days of each month of EBSS delivery.

Source here

Last edited by JoeSoap; 06-10-22 at 12:12. Reason: added link

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 4

Jojophina

06-10-22

Nope I'm still waiting too. If it's 5 working days then tomorrow would be the deadline? Other family members have received theirs from multiple other companies but not eon. I had a text to say it would be credited but that was on Monday

Level 9

Tiberius

07-10-22

Originally Posted by Jojophina

Nope I'm still waiting too. If it's 5 working days then tomorrow would be the deadline? Other family members have received theirs from multiple other companies but not eon. I had a text to say it would be credited but that was on Monday

You're lucky Jojophina. At least you got a text! I have received no personal communication whatsoever!

Today is the day we were told that we would have our first installment of the EBSS by. Being stuck with the "traditional PAYG meters", we were informed that our vouchers would be sent via email, SMS or post. It's now 5.15am and still no email or SMS, so I'm expecting/hoping the postie will oblige??

I'm also very surprised to hear that some Eon Next customers have Smart PAYG meters. I have asked about getting one and was told that they aren't rolling out any yet and to "keep an eye out for updates"! So what's going on?

Level 91

JoeSoap

07-10-22

@Tiberius

For traditional prepayment meters the vouchers should be received within 11 working days from the start of the month.

See Para 5.48 of the government guidelines…

https://assets.publishing.service.go...-suppliers.pdf

Level 1

Baldie

07-10-22

@Gresham66 hi I'm on a payg smart meter and I'm still waiting, my brother is with utilita and had his yesterday....

Level 2

Lullight

07-10-22

I have literally been waiting all week for the prepayment voucher nothing in post email or text

Level 6

Gresham66

07-10-22

One of my biggest bugbears with E.On is the lack of information from them and more so, the difficulty I have in being able to contact them! On Monday I messaged them, via Twitter and still haven’t had a reply! On Wednesday I sent a message via Messenger and yet again, still no reply! So I decided to call this morning and after being on hold for more than 90 minutes, had to hang up because I needed to be somewhere!!

Level 5

Mazda

07-10-22

Thats about what I have come to expect from eon.next this last week...... no responses on twitter, no responses from dm's !! Good luck, you'll need it.