With tumble dryer off and just fridge/freezer, laptop, router on I counted 31 impulses in 60 seconds...
Smart Meter - Excessively High Usage
- Tags for this Thread
- smart meters
- usage
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Level 8010-10-22That... Is too many! Way too many!Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is! -
Level 9110-10-22@RedBeard89
Since you have reported to E.On Next that your meter is faulty (and everyone here thinks the same), and they have proved totally incompetent in resolving the matter I suggest you raise an immediate complaint. Any bills they compute will be invalid and based on corrupt data. If they attempt to collect a DD I'd reclaim the electricity part of it via your bank under the direct debit guarantee.
I admire your patience but they are basically ignoring you.
What is more important - installing a new smart meter in a home that already has a functioning non smart meter, or replacing a meter that is recording gibberish? clearly its the latter so they should adjust their programme to resolve this ASAP. And to acknowledge that the 1st scheduled visit will not resolve the issue (only a replacement will do that) they are adding inefficiency to their list of failings.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 1011-10-22After a phone call to e.on next yesterday requesting a status update - I received the following email this morning:
That's it - no explanation for why it was rejected... and I only received this update after several phone calls, several long-stints on hold.
We feel like we're being completely snubbed and the anxiety this situation is causing is starting to have a detrimental effect on us both at this uncertain time... -
Level 9111-10-22I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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Level 9111-10-22@JoeSoap
Come on Joe, I think you've been slaving over your keyboard through the night again!😜 I suggested this 6 days ago and @RedBeard89 is ahead of you! -
Level 9111-10-22@RedBeard89
This is appalling treatment - even the contact at E.On Next seems embarrassed by having to send that. I think that it's terrible how some departments cannot (meaning they don't want to) talk directly with the customer direct and explain the underlying reason for their decision. -
Level 9111-10-22I hope @Beki_EONNext or somebody in the team is looking at this thread with growing horror at the incompetence and ineptitude their company is showing to their customer, with little in the way of proper conversation - the clue in the title of "customer service" seems to have been entirely missed.
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Level 9111-10-22
Point of order your honour... I don't generally use my keyboard after 6pm . I will however admit to insomnia and would like 50 other cases to be taken into consideration. I do therefore reach for my phone through the night and can't help replying to other insomniacs lying awake worrying about their IHD not updating 😇
You need to help me to find where the OP has alluded to already having submitted a complaint though.
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