Hello everyone! I hope that you're all well!
So I noticed that there has been a lot of questions around the Governments £400 energy subsidy and a lot of talk on how it will be applied and what it means to your payments.
Direct Debit customers...
The deduction will be from your Direct Debit so for example if we normally take 200.00 from you each month, with the energy scheme we will only take 134.00 (66.00 reduction). The 66.00 will be applied to your account which will bring it back to 200.00 for you.
You should see this as a credit on your online account by the end of the week, if your Direct Debit was due at the beginning of this week you will have seen a reduction already. This also applies to those with a Variable Direct Debit you'll see a reduction in your payments and a credit in your pay history.
You are speaking to Anasa this evening your energy specialist.
Pay on receipt of bill...
Customers and regular cash payment customers will see the money automatically applied as a credit to their energy accounts in the first week of each month. This will show as a credit in the payments section of their monthly bill.
If you have a prepayment meter...
The payment of £66 and then £67 will be applied in the first week of each month, this will go directly onto your meter if you have a Smart pay as you go or you'll be given vouchers to top up if you have a standard key meter.
Energy Bill Support Scheme payment will go onto your meter by the end of this week. You will receive a notification (just like you do when you top up) when it's updated." all payments should be updated by midnight on Friday.
If you receive a voucher you can choose to split the money across both fuels. If you have a duel fuel account and you have a smart Pay as you go meter then it will automatically be split between the two.
I hope that this makes it a little easier to understand!
Have a great day ahead😊
So I noticed that there has been a lot of questions around the Governments £400 energy subsidy and a lot of talk on how it will be applied and what it means to your payments.
Direct Debit customers...
The deduction will be from your Direct Debit so for example if we normally take 200.00 from you each month, with the energy scheme we will only take 134.00 (66.00 reduction). The 66.00 will be applied to your account which will bring it back to 200.00 for you.
You should see this as a credit on your online account by the end of the week, if your Direct Debit was due at the beginning of this week you will have seen a reduction already. This also applies to those with a Variable Direct Debit you'll see a reduction in your payments and a credit in your pay history.
You are speaking to Anasa this evening your energy specialist.
Pay on receipt of bill...
Customers and regular cash payment customers will see the money automatically applied as a credit to their energy accounts in the first week of each month. This will show as a credit in the payments section of their monthly bill.
If you have a prepayment meter...
The payment of £66 and then £67 will be applied in the first week of each month, this will go directly onto your meter if you have a Smart pay as you go or you'll be given vouchers to top up if you have a standard key meter.
Energy Bill Support Scheme payment will go onto your meter by the end of this week. You will receive a notification (just like you do when you top up) when it's updated." all payments should be updated by midnight on Friday.
If you receive a voucher you can choose to split the money across both fuels. If you have a duel fuel account and you have a smart Pay as you go meter then it will automatically be split between the two.
I hope that this makes it a little easier to understand!
Have a great day ahead😊
Last edited by Anasa_EONNext; 06-10-22 at 16:41.
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