I have posted this before but the only reply i got suggested i post it again
When i was switched over to Eon Next from Northern Electric everything worked fine until about six months ago when my Smart Meter stopped sending in readings. After contacting Eon and getting replies with the last one telling me it had been passed onto the meter reading team it still isn't fixed. The meter just sits there using valuble electricity and doing absolutely nothing, I guess i should start referring to it as my Dumb Meter from now on!!!!!!
Welcome back and sorry your post was overlooked last time. Sometimes they get buried under a pile of other posts.
Anyway if you can post some photos of your meter(s), comms hub and IHD then perhaps @theunknowntech will be able to advise.
It would help with the diagnosis if you can detail what the lights (HAN, WAN etc.) on the comms hub are doing, ie. lit or flashing and at what interval.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
@JoeSoap Thanks for the reply below are the images you requested. The WAN & PWR lights are stable and the HAN Light flashes hopefully this can be easily fixed, I have been sending manual reads for the last five months and the onlt response i got from the customer support department is they were going to pass it on to the meter reading team.
ERROR: No_Meters_Detected! Sorry, but TechBot is unable to process your photos. Reason: Algorithms cannot detect proper photos of all smart meters. Please post them again.
Possible reasons you might see this error:
You didn't post clear photos of your entire meter(s)
Your photos were too close to the meter, preventing the algorithms from identifying it
You didn't post photos of a Smart Meter
Too many meters were posted, confusing the algorithm
Your provided photos confused the algorithm into being unable to determine whether you have SMETS1 or SMETS2
Please review the reasons above and try again. If you keep seeing this error, please tag my master again and he will be notified.
TechBot
Just another guy passing by... The unknown tech way...
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@theunknowntech Sorry about that i thought a human would look at the photo's and recognise the meter. Below is a new set of photo's hopefully these will be okay
Huh? TechBot was supposed to detect that properly! I'll feed it some more images into the training dataset which should hopefully help prevent a repeat.
The problem here seems to be that SMETS1 and SMETS2 kit was visible in the same image and the bot couldn't figure out which one was yours. I'm currently still training it and it's mainly used for days when I'm away. You'll always get a direct response from me if I'm around - but the bot is just really good at impersonating me so if it wasn't for the warnings, you'd never know!
In some cases, TechBot acts as an initial triage for me to reduce my own workloads here, while I pick up on anything that seems more complicated. It won't replace me, so don't worry about that!
Anyway, that's a problem for me to fix later. There is a known issue or two with those pesky Trilliant comms hubs right now but I don't think they're related.
That's a good sign then. The most likely issues would appear to be either a dead read schedule, or that the meter isn't ready to submit yet because it's not due to do so. Both of these are an easy fix for customer service, but you may want to wait a couple of weeks before calling in.
Please submit manual readings for now to get your account up-to-date.
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