Is there any logical reason to deny customers access to an Economy 7 Meter?

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  • Lee_EONNext's Avatar
    Community Team
    @digger Have they given you a reason why they're unable to do it? I know in some cases there might be a charge for the booking?
    @JoeSoap No need to apologise here at all, SEG/FIT anything to do with a battery or back to the grid is a rabbit hole. We're lucky to have people like you in the community, sometimes discussing it and seeing other peoples views gets us the best answers. I for one are grateful for everything you guys do, the impact you have is bigger than we realise.

    Is that IHD still working 🤣😉
    Pop me a tag or private message for any solar or Affordability & Vulnerability questions! Need our customer service teams? Click here! 📣 for ways to contact us
  • JoeSoap's Avatar
    Level 91
    @JoeSoap No need to apologise here at all, SEG/FIT anything to do with a battery or back to the grid is a rabbit hole. We're lucky to have people like you in the community, sometimes discussing it and seeing other peoples views gets us the best answers. I for one are grateful for everything you guys do, the impact you have is bigger than we realise.

    Is that IHD still working 🤣😉

    Hey, you're making me blush 😊... IHD still going strong 👍
    I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
  • digger's Avatar
    Level 6
    @digger Have they given you a reason why they're unable to do it? I know in some cases there might be a charge for the booking?
    @JoeSoap No need to apologise here at all, SEG/FIT anything to do with a battery or back to the grid is a rabbit hole. We're lucky to have people like you in the community, sometimes discussing it and seeing other peoples views gets us the best answers. I for one are grateful for everything you guys do, the impact you have is bigger than we realise.

    Is that IHD still working 🤣😉

    No reason given except I need to pay £157 for a new dual tariff meter, which I have refused. Maybe next summer I will be changing supplier unless they buck their ideas up. At the moment as I am on Next Export exclusive which gives me one of the best export tariffs but is only of value in the summer whilst I am exporting.
  • Lee_EONNext's Avatar
    Community Team
    @digger I see, yes that's something that in our terms and conditions and maybe this should have been explained. Can you pop me your account details via DM please? It's just so I can have a little look and provide any feedback where needed.

    The meter is considered an upgrade hence why there is a charge.