I only realised recently that my gas meter has not been sending meter readings to E On Next (I am an E On Next customer for both gas and electric). They have been receiving the electricity readings.
Looking at the gas meter, there's no lights on and the display does not turn on at all.
Any advice? I have not contacted E On Next yet as from looking at the forum there seems to be some great advice on here, so I thought to come here first to see if it's anything I'm doing wrong first!
It might be that the battery is dead if it's not responding to any buttons. It'll need to be replaced if that happens.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
You say you’re with Eon and not Eon Next. This forum is Eon Next so firstly make sure exactly which supplier you’re with.
@theunknowntech normally sorts these questions out but almost always requires photos.
If you are definitely with Eon Next and can post photos of your meter and IHD then hopefully you’ll get good advice.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
@JoeSoap Hi! Sorry I only realised after I submitted the post that I only put E On instead of E On Next (doh!). I am an E On Next customer for both gas and electric. I did attach a photo of my meter but it didn't upload. Here it is. I don't have an in home display @theunknowntech appreciate any help!
Thank you for your reply! Please see attached photo of the electric meter, and I'm assuming the Comms Hub is on top of the electric meter? I wasn't too sure, sorry!
With the gas meter, it won't wake up at all no matter what buttons you press. @theunknowntech
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
