Dear Forum any advice welcome, I have raised this question with EONnext but no reply as yet other than to email Ivie customer support so any ideas are welcome. I have an old V1.0 Chameleon IHD which lost it's connection to my Smart Meter (My readings are taken from my meter so no issue there). EON advised I should buy a new IHD from Ivie as they could not provide a replacement for me which I did after providing my MPAN to Ivie and being advised my meter is compatible. After working through Ivie I have been unable to connect to the Smart Meter and Ivie have now provided the following feedback. Has anyone else had similar issues and been able to resolve this through EONnext. (I suspect it will turn out there was nothing wrong with my legacy IHD)
'We have investigated this issue and can see that the ivie Bud is receiving an E101 error message whenever it tries to connect to the ESME. The ivie Bud is positioned right next to the meter so we do not consider this to be a range issue. E101 usually suggests that there is a problem with the smart meter itself allowing the ivie Bud or in home display to connect. Issues with your previous IHD would also suggest that this is the case. We know that suppliers including E.ON are able to make updates or changes remotely to the meters to allow ivie Bud to join, and have examples of them doing this for ivie customers from as recently as this morning. It would be great if you could get in touch with E.ON and ask them to make the changes on their end that would hopefully allow ivie Bud to connect and work for you.'
The above is correct, we know that E.ON are able to make these changes for some customers seeing E101 errors, it's just whether they do / you can get to the right team.
Thanks
xx at ivie
'We have investigated this issue and can see that the ivie Bud is receiving an E101 error message whenever it tries to connect to the ESME. The ivie Bud is positioned right next to the meter so we do not consider this to be a range issue. E101 usually suggests that there is a problem with the smart meter itself allowing the ivie Bud or in home display to connect. Issues with your previous IHD would also suggest that this is the case. We know that suppliers including E.ON are able to make updates or changes remotely to the meters to allow ivie Bud to join, and have examples of them doing this for ivie customers from as recently as this morning. It would be great if you could get in touch with E.ON and ask them to make the changes on their end that would hopefully allow ivie Bud to connect and work for you.'
The above is correct, we know that E.ON are able to make these changes for some customers seeing E101 errors, it's just whether they do / you can get to the right team.
Thanks
xx at ivie
