[sueoh]

. I have a smart meter question. How can I query a gas reading which is unexpectedly high? Is there any way of working out what in the house May have caused it? I have been a customer for 7 years and thus “blip” has never happened before I wonder if it is a faulty reading/software bug? Anyone else experience similar ? Lots of questions so hope the chat will help

[meldrewreborn]

Can you explain more fully where this high reading came from - the smart meter, the in house display, a reading sent from the meter to your account?

[theunknowntech]

Hi @sueoh ,

I can try to help with this, but I could do with more information and ideally, photos of your meters and In-Home Display. I'm considering whether to do a Creep Test against your electric meter and a Burns Test against your gas meter to verify accuracy, but I like to know what I'm working with first. If you could show me the photos, that would be great.

Smart Meters also do self-test and self-calibrate on a constant basis, if the meter detects its calibration has gone out of line, it will automatically attempt to recalibrate itself back to the correct parameters and if it still can't fix itself, it will send an alert to the supplier automatically to let them know. However, a Creep Test and a Burns Test is one way to double check, and I'm always happy to guide anyone through the steps.

[sueoh]

I have provided information to eon and have chased for feedback. If I dont hear back this week I will send to you
thsnks for responding
Sue