[Robsun]

I have received my new eon next gas card a couple of months ago. I had several letters telling me about a new key for my electricity would be coming too but I never received it. I had an email today telling me about the ridiculous increase of energy prices, and warned me that if I don’t use my new key I will be in debt. Now, since no one likes to live in fear, where is my new key?

[theunknowntech]

Howdy @Robsun ,

You should have had the key by now. You might be able to ask customer service to give you a TAG Code so that you can get a new electric key. Give that a try and see if that works. If it doesn't, please stop by here again and I'll see if I can think of another solution.

[theunknowntech]

While I'm at it, as far as I'm aware it's unfair to a customer to send out this kind of scary email if you received the kind of email I think you're describing. I'll ask @Beki_EONNext to stop by on this one, as it probably needs to be improved a bit.

[Beki]

@Robsun Did you get in touch with the social media team to get a new key?
I will look into the email that was sent and pop some feedback over to the right team - thanks @theunknowntech 😊

[Robsun]

Hello I don’t use social media, and I found the email again and apparently it says that I was only meant to receive a new gas card from eon next. And I can still use the key I had before. However the email I received saying that I should be using new eon next top ups, it mentions of a new key and I’m unsure what to do now as I don’t want to end up in debt because e of it