In 2018, our Fit meter stopped working and a new one was installed. When we tried to submit meter readings, we were unable to do so as the reading was different to the "expected" reading (the new meter started at 0, so the reading was less than the previous one. Eon told us that in future, we had to read the figures from the invertor.
In 2019 an engineer came to check the meter, told us we couldn't use readings from it and to use the reading from the invertor. He even went up into the loft to check the invertor. No-one has been to check either the meter or the invertor since.
Fast forward to May 2025. Eon told us we had to send a photo of the meter, so that the readings could be checked. We duly sent a photo of the meter and one of the invertor, explaining that the figures on the meter do not match the figures on the invertor because the meter was replaced in 2018 and we have been unable to submit readings from the meter since.
Eon responded that the serial number of the meter does not match their records. We sent a photo of the new meter, the old meter and the invertor. The serial number Eon have does not match ANY of these!
Now we cannot receive the Fit tariff until we produce a meter with a serial number that matches Eon's records. Apparently the readings from the invertor "will not be correct" and we are in breach of Ofgem regulations by using readings from it. We have pointed out in numerous emails that we ONLY did this because Eon TOLD us to.
We have asked that an someone be sent out to check the meter and record the correct serial number. Apparently this is not possible.
We are receiving numerous emails from different people, all asking for a photo of the meter with the serial number which is on Eon's records.
Even assuming that the serial number problem is sorted out, we still won't be able to input Fit meter readings because the system will not accept them. Even if it did, the figures would be completely different, as we have generated a vast amount of electricity since 2018 and Eon would need to pay us thousands of pounds. (We're paid around £900 a year for the amount we generate). A payment of over £6,000 would be good, but we've already been paid that money and it would be immoral to accept it.
Where do we go from here?
Eon need a meter with the serial number they have on record, which we don't have. (Fortunately we kept the old one and all correspondence relating to it, so we do have a paper trail)
We can't input readings into the Eon billing system.
The invertor reading are apparently inaccurate.
We are in breach of Ofgem regulations and could be fined or taken to court.
No-one we are dealing with at Eon seems to be able r willing to help. Is it a case for the Ombudsman?
In 2019 an engineer came to check the meter, told us we couldn't use readings from it and to use the reading from the invertor. He even went up into the loft to check the invertor. No-one has been to check either the meter or the invertor since.
Fast forward to May 2025. Eon told us we had to send a photo of the meter, so that the readings could be checked. We duly sent a photo of the meter and one of the invertor, explaining that the figures on the meter do not match the figures on the invertor because the meter was replaced in 2018 and we have been unable to submit readings from the meter since.
Eon responded that the serial number of the meter does not match their records. We sent a photo of the new meter, the old meter and the invertor. The serial number Eon have does not match ANY of these!
Now we cannot receive the Fit tariff until we produce a meter with a serial number that matches Eon's records. Apparently the readings from the invertor "will not be correct" and we are in breach of Ofgem regulations by using readings from it. We have pointed out in numerous emails that we ONLY did this because Eon TOLD us to.
We have asked that an someone be sent out to check the meter and record the correct serial number. Apparently this is not possible.
We are receiving numerous emails from different people, all asking for a photo of the meter with the serial number which is on Eon's records.
Even assuming that the serial number problem is sorted out, we still won't be able to input Fit meter readings because the system will not accept them. Even if it did, the figures would be completely different, as we have generated a vast amount of electricity since 2018 and Eon would need to pay us thousands of pounds. (We're paid around £900 a year for the amount we generate). A payment of over £6,000 would be good, but we've already been paid that money and it would be immoral to accept it.
Where do we go from here?
Eon need a meter with the serial number they have on record, which we don't have. (Fortunately we kept the old one and all correspondence relating to it, so we do have a paper trail)
We can't input readings into the Eon billing system.
The invertor reading are apparently inaccurate.
We are in breach of Ofgem regulations and could be fined or taken to court.
No-one we are dealing with at Eon seems to be able r willing to help. Is it a case for the Ombudsman?
