How do I adjust my DD?

Level 1

Mars66

15-02-24

618 views

I have tried to do this on my online account. Eon have suggested a DD of £259 per month. I am adjusting it to £300 per month but I get a message saying this needs to be approved. How do I get this approved as there are no other options for submitting for approval? Thank you.

4 Replies

Best Answer

Level 91

JoeSoap

15-02-24

Best Answer

Originally Posted by Mars66

I have tried to do this on my online account. Eon have suggested a DD of £259 per month. I am adjusting it to £300 per month but I get a message saying this needs to be approved. How do I get this approved as there are no other options for submitting for approval? Thank you.

You will need to contact customer service by any of the means under Contact Us in the purple section at the bottom of this page.

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 1

Mars66

15-02-24

@JoeSoap thank you!

Level 91

JoeSoap

15-02-24

@Mars66

You’re welcome. You can decrease your DD by up to 10% online so maybe you can also increase it by 10% in your online account if this is any good to you.

Community Team

Connor_EONNext

16-02-24

Hello @Mars66, welcome to the community 😁 As @JoeSoap has suggested, an Energy specialist will be able to get your direct debit amount updated for you. Thank you as always @JoeSoap

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